# Atul Gupta

> Senior Software Engineer | Ex-Shiprocket | Site Reliability Engineer | Platform Engineering | Observability | Cloud Computing | AWS | AI | Agentic AI | Mentor at UNESCO - India - Africa Hackathon-2022

Location: Austin, Texas, United States
Profile: https://flows.cv/atul

A Software Engineer with over 7 years of experience specializing in enterprise, GenAI, cloud-based applications, scalable platform engineering, and CI/CD implementation. I excel at leading development cycles from concept to deployment, optimizing performance, and ensuring high-quality software delivery, with hands-on experience in AWS cloud infrastructure.

My technical expertise spans Backend (Python with FastAPI, NestJS; PHP with Laravel) , Frontend (JavaScript, Angular, React, TypeScript) , and a robust understanding of LLM & Agentic Systems, including Prompt Engineering, RAG Agents, Llama-index, and APIs from OpenAI, Claude, and Gemini, as well as Google Vertex. I am proficient with both Relational (MySQL, PostgreSQL) and NoSQL (MongoDB, DynamoDB)  databases.

I have a proven track record of designing and developing new features across various markets, optimizing and maintaining database schemas, and building applications in Microservices and Monorepo architectures. My contributions include revamping ordering flows that increased lead conversion by 18% and 15% in different markets , and building a custom CMS-based Customer Support System that reduced customer complaints by ~20%. I also developed a Decision-Tree feature that reduced query resolution time by ~40% and built the NLP and templating modules for a flagship product.

I'm adept at CI/CD & Version Control (Jenkins, Git & GitHub) , and have implemented observability alert systems using Grafana and New Relic, significantly reducing Mean Time to Resolution (MTTR) for production issues. My cloud experience includes AWS services like EC2, S3, Lambda, RDS, and Docker for containerization. I thrive in Agile environments, utilising Jira and UML for project management.

I am passionate about leveraging technology to solve complex problems and continuously seek innovative solutions and opportunities for professional growth. I was recognized with the Delivery Champion Award for delivering two major projects in one quarter (Q3, 2023-24) and mentored the winning team at the UNESCO - India - Africa Hackathon, 2022.

## Work Experience
### Senior Software Engineer @ Cactus Communications
Jan 2022 – Jan 2025 | Mumbai

### Senior Software Engineer @ Shiprocket
Jan 2021 – Jan 2022

### Software Engineer @ Shiprocket
Jan 2020 – Jan 2021 | Delhi, India

### Full-Stack Web Developer @ Zansys Technologies
Jan 2018 – Jan 2020 | New Delhi Area, India

### Software Engineer Intern @ Zansys Technologies
Jan 2018 – Jan 2018 | New Delhi, Delhi, India

### Software Consultant @ Softpro India Computer Technologies P. Ltd.
Jan 2018 – Jan 2018 | Lucknow Area, India
Worked here as a Software consultant and Web Developer. Role was to provide training to B.Tech, MCA, BCA and Diploma students on Java Technologies, Web Designing and Laravel (PHP framework).

### Web Developer @ Unknown
Jan 2016 – Jan 2018 | Lucknow Area, India


## Education
### Bachelor's degree in Information Technology
BABU BANARASI DAS NORTHERN INDIA INSTITUTE OF TECHNOLOGY, LUCKNOW
Jan 2014 – Jan 2018


## Contact & Social
- LinkedIn: https://linkedin.com/in/dev-atulgupta
- Website: https://www.atulbuilds.tech

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Source: https://flows.cv/atul
JSON Resume: https://flows.cv/atul/resume.json
Last updated: 2026-03-22