# Atul Madne

> ServiceNow Consultant with expertise in ITSM and process automation.

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/atulmadne

Over 20 years of IT experience, including 10+ years in IT Service Management (ITSM) and 9 years as a ServiceNow Developer and Administrator. Proficient in JavaScript, REST APIs, and experience in customizing and implementing various ServiceNow modules such as Incident, Change, Problem, Catalog Request management, Knowledge Management, Service Portal, Reporting, Event Management, Service Mapping, Customer Service Management, and CMDB.

## Work Experience
### ServiceNow Developer @ AAA Mountain West Group
Jan 2025 – Present

### ServiceNow Consultant @ Ariya Solutions LLC
Jan 2025 – Jan 2025

### ServiceNow Consultant @ The Permanente Medical Group, Inc.
Jan 2016 – Jan 2025 | United States

### ServiceNow Developer @ MassMutual
Jan 2022 – Jan 2025

### ServiceNow Consultant @ Central Business Solutions
Jan 2012 – Jan 2022 | San Francisco Bay Area

### Technical Analyst (newScale \ Cisco Service Portal) @ Atos IT Solutions and Services
Jan 2009 – Jan 2012
Worked within Process Automation team as newScale Administrator / Developer to implement the SRM solution for Atos customers.

### Business Systems Analyst @ Fujitsu America
Jan 2008 – Jan 2009
Worked as the resident NewScale “Expert” for all technical and business modifications/customizations. Conduct requirements analysis/documentation, functional design, testing, and user support for  newScale RequestCenter application and Siebel eBusiness application . Conduct user training for new customers, IT support staff and when requested by FNACs. Configure service request forms for deployment to RequestCenter application. Deliver projects within established schedules which allows FAI IT to fullfill commitments. Work with various support groups to make NewScale/Siebel more user friendly and have data auto populate from other systems.

### SME , Business Analyst @ Chevron
Jan 2004 – Jan 2008

### Project Leader @ L&T Infotech
Jan 1999 – Jan 2008
Last position was Project Leader

### Project Leader @ L&T Infotech
Jan 1999 – Jan 2008


## Contact & Social
- LinkedIn: https://linkedin.com/in/atulmadne

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Source: https://flows.cv/atulmadne
JSON Resume: https://flows.cv/atulmadne/resume.json
Last updated: 2026-04-11