Initiated and conducted product-focused customer interviews for two key accounts to gain insights and identify product improvement opportunities.

Designed data visualization and KPI dashboards for desktop interfaces, optimizing user experience, and developed payment applications for Clover Flex 3 and Clover Mini 3.

Redesigned key user flows of two existing products to improve functionality, speeding up the process by 30%.

Collaborated with customer success to understand key user needs and engineering to understand restraints and time costs.

Demonstrated key functions and features to an audience of stakeholders.

Led end-to-end design process including user stories, flows, and testing; acted as the point person for all design deliverables.

Carried out working sessions with engineering to resolve product constraints.

Led engineering team for a product redesign as product manager.

Conducted UI research and developed design elements.

Developed high fidelity wireframes and clickable prototypes on Figma.

Conducted user interviews and usability testing.

Created graphics and social media content for marketing club events.

Created weekly media such as videos, graphics, and social media content for the club.