Designed a solution for an innovate initiative for a financial services client to promote environmental accountability. Presented the solution to the Enterprise Architect team to gain approval for development and delivery.

Developed a patent pending application to streamline digital enrollment experience for new and existing customers cutting down the time for customer enrollment by 80% and increasing digital adoption KPI.

Led migration effort for a technology stack upgrade for a mobile and web application with over 1000 daily users. Conducted risk assessment and advised business team on the technical impact on the business flow.

Created an employee training program for technical employees to help upskill developers to maximize employee potential and increase employee satisfaction.

Engaged client teams to help discover customer pain points. Designed, and developed solutions to address pain points and improve overall KPIs. Ensured all new applications met required SLAs resulting in increased client satisfaction.

Maintained the integrity of products throughout the project lifecycle. Performed triage on production issues to minimize business impact.

Compose multiple RFPs, scoped out work effort and outlined resource allocation for the proposals. Successfully submitted bids for new opportunities thus increasing IBM’s annual revenue.

Delivered business process improvements for the client resulting in cost savings of over $300K a year for the customer support department.