Maintained Social Media programs and animation calendar

Responded to all customer calls, voicemails, emails and requests in a timely manner

Worked with .com Customer Service by providing training (developed training material/call scripts)

Provided high-level customer service on overflow or escalations from .com call center

Compiled and tracked all CRM activities on a monthly basis

Supported Director with all creative and operational aspects of promotional mailers (included copy, layouts, production for mailers and price estimates)

Oversaw implementation of marketing activities and product launches for the Americas

Coordinated local offers development with global marketing, creative and regional product managers

Provided strategic recommendations based on annual price variations and forecasts analysis

Managed regional intranet communication platform

Maintained efficient communication between the holding company and the markets

Developed logistic tools (Stock monitoring report, Client Database)

Managed clients accounts in collaboration with the Director

Targeted and canvassed potential new clients