Klaviyo Reviews - founding team member, built most of the early backend system, drove execution of many feature requests that were rolled out after our closed beta (internationalization of widgets, exposing APIs for developers, custom CSS). Served as technical product owner (TPO) and drove BFCM preparation efforts.

Klaviyo Helpdesk - my current team. I am currently working on table-stakes features to grow Klaviyo Helpdesk into a product that can compete with Zendesk, Gorgias, Intercom, and others.

Bootstrapped new services and migrated existing ones to EKS, utilizing CircleCI, Drone, Docker, and Terraform

Built new CRUD pages and instrumented UI elements in React to support Sailthru’s implementation of RBAC

Built new apps using AmEx’s in - house micro frontends solution and associated shared component library

Helped train a newly formed team of Angular developers to work in React