During my time at SKS, I played a critical role in improving the workflow of many departments, like Sales and Accounting, on the business side of the company.

Developed a way for customers to be able to securely enter in credit card information while over the phone with sales people who were working remote, allowing SKS to stay PCI compliant

Updated hundreds of deprecated functions to be able to upgrade backend software to their latest and more modern versions

Take tickets to help customers with IT related issues involving Microsoft 365 Products

Communicate directly with customers over email or phone call directly to troubleshoot

Remotely connect to customers computers to address certain issues