# Austin Jones > Senior Product Designer at Crowdstrike Location: Brooklyn, New York, United States Profile: https://flows.cv/austinjones As a Senior Product Designer at the world’s premier cybersecurity provider, Austin has designed new products from the ground up and contributed to the development of many others, as well as platform level IA planning. Working in cybersecurity requires urgency, agility and flexibility to keep ahead of rapidly evolving threats - there is no boring day here! Austin has developed products within the SOAR and SIEM markets and contributes to platform level initiatives aimed at bringing a modernized, fluid, and consistent experience across all of CrowdStrike’s many products. His focus is on UX design, AI design, UI design, systems design and research. An advocate for the user, he pushes for research - planning and conducting it himself. Through all phases of the product development cycle, Austin is hands-on and takes great pride and ownership in what he and his brilliant colleagues build together at CrowdStrike. In past careers, Austin was a product designer for Salesforce and IBM. There he worked on products for Apple, American Airlines, PepsiCo, Pfizer, Abbott and many others. He has experience working across Latin America and is fluent in both Portuguese and Spanish. He continues his education by studying AI product design at Pratt Institute of Design. Outside of work, Austin is involved in LGBTQIA nonprofits and volunteer organizations focused on professional development for young people. ## Work Experience ### Senior Product Designer @ CrowdStrike Jan 2022 – Present | Remote Senior UX/UI Product Designer working on the future of cloud-based, AI powered, cybersecurity products. Leading design of 2 new products in the SOAR and SIEM markets - from initial ideation through delivery. Contributing designer to platform level initiatives aiming to bring modernization and consistency across products. Planned and conducted user research across all phases of the product lifecycle. Mentored junior designers and mentored by design leaders. ### Senior UX / Visual Designer @ Salesforce Jan 2021 – Jan 2022 | Chicago, Illinois, Estados Unidos Design lead for multiple projects simultaneously. These include an electric vehicle ownership platform in the US and an employee app for one of Brazil’s most prestigious hospital networks. Advising on the development of Salesforce LATAM’s design practice. ### UX / Visual Designer @ Salesforce Jan 2020 – Jan 2021 | Grande Chicago e Região, Estados Unidos Austin is a Senior UX and Visual designer for Salesforce's consulting practice, CSG. He works with large clients to design engaging and attractive user experiences on various Salesforce platforms. His speciality is in Visual UI design, Design Systems and Customer Experience design. His projects range from high level conceptual explorations to large digital transformations. As Salesforce continually expands its product offerings and moves deeper into visual UI design, Austin is always learning how to integrate each product in a consistent and fluid manner. ### Senior User Experience Designer @ IBM iX Jan 2019 – Jan 2020 | Chicago, Illinois, Estados Unidos - Principal UX/UI designer for a complete overhaul of a $100M+ eCommerce site - Lead a team of UX researchers during usability testing and field research trips - Advocated for users to my clients, often resolving conflicting stakeholder priorities - Designed a functioning POC for a new business model, tested it live with 120+ users - Produced and animated concept videos, designed physical event spaces for Dreamforce ### Senior Digital Strategy Consultant @ IBM iX Jan 2018 – Jan 2019 | Greater Chicago Area - Facilitated Design Thinking strategy sessions with client executives to reimagine their digital marketing with Salesforce and develop an implementation roadmap - Lead a team of consultants to deliver a complex Salesforce solution in Latin America - Developed a marketing analytics model to help a retail nutrition company improve audience targeting and measure the ongoing brand engagement with customers - Helped deliver a digital marketing transformation project for a leading retail nutrition company, using Salesforce to deliver personalized, responsive and effective marketing. Developing the Customer Experience strategy for future phases - Business development work: designing proposals, use cases, POVs, and building dialogue with major clients around marketing and experience transformation ### Digital Strategy Consultant @ IBM iX Jan 2016 – Jan 2018 | Chicago Focused on Customer Experience strategy, Salesforce solution design, Digital Marketing strategy, Adobe Experience Cloud, and Design Thinking. - Helped develop a go-to-market strategy for the new digital marketing platform; developing use cases, sales material and POVs - As a fluent Spanish speaker, worked in Colombia with a major pharmaceutical company, using Salesforce to improve employee and patient experience across major Latin American markets - Worked with a major pharmaceutical company to reimagine the experience of diabetes care, assessing their current state customer experience and developing an improved customer experience journey. - Communications analyst during the merger of a major US airline, providing a wide breadth of experiences on major transformational products for some of the world's largest companies. ### Marketing Intern @ Toyota Jan 2015 – Jan 2015 | Chicago, Illinois - Analyzed dealership performance using Tableau and SPSS to identify advertising opportunities - Performed on-the-ground process improvement analysis of dealerships to improve customer experiences - Tracked digital engagement on 112 dealership website and correlating sales performance. Identified correlation between sales and website UX - Presented suggestion to dealers and Toyota corporate leadership to improve website user experience and ROI ### Operations Intern @ St.Vincent Health Jan 2015 – Jan 2015 | Anderson, Indiana ### Marketing Intern @ Ovation Incentives Jan 2013 – Jan 2013 | London, United Kingdom ## Education ### Bachelor's Degree in Marketing, Supply Chain Management, International Business, Spanish Indiana University - Kelley School of Business ### User Experience Design General Assembly ### Bachelor's Degree in International Marketing ESCI-UPF ## Contact & Social - LinkedIn: https://linkedin.com/in/austinjones --- Source: https://flows.cv/austinjones JSON Resume: https://flows.cv/austinjones/resume.json Last updated: 2026-02-23