Spearheaded cross-functional initiatives by collaborating with internal teams to understand their needs, and by automating quality-of-life improvements to reduce errors and increase efficiency.

Reformed the alerting and incident management process

Played a key role in transitioning the platform from a single to a multicase system, involving comprehensive reform across every area in our funnel while working cross functionally to achieve this end

Owned our unstructured and fragmented finance stack, advocating for shared ownership and systematic improvements to reduce bugs and to put us in a position to build a robust system to support our business needs.

Reduced query latency across our application

Participated in transitioning our system from microservices to a monolithic architecture.

Integrated features using third-party APIs such as Salesforce, Zendesk, Braze.