Experienced data professional with a Master's degree in Data Science from New Jersey Institute of Technology, adept at Python, R, SQL, and JavaScript, focusing on data analytics for business growth.

Experience

Sunrise TechnologiesServiceNow Developer

2024 — Now

Led the design and development of scoped applications using Flow Designer, Scripted REST APIs, and Integration Hub, enhancing service delivery efficiency by 20%.

Architected REST/SOAP integrations between ServiceNow and Azure AD, AWS S3, and third-party CMDBs, automating user-provisioning and asset synchronization.

Built automated test suites and executed manual test cases, reducing post-release defects by 25%.

Allied Business Consulting, IncServiceNow Developer

2023 — 2024

Customized core ITSM modules using Glide APIs, Business Rules, and Client Scripts to align with client support workflows, boosting first-call resolution by 15%.

Automated notification and inbound action logic for major applications, cutting manual ticket routing by 40% and improving SLA compliance.

Developed custom Service Portal widgets and Virtual Agent topics to streamline end-user interactions.