Milpitas, California, United States
Led product design for an enterprise AI marketing automation platform used by Fortune 500 brands.
• Led redesign of ML-driven campaign creation workflows, reducing launch time from two weeks to ~1 hour through AI-assisted segmentation and simplified configuration experiences.
• Designed human-AI interaction patterns allowing users to review, refine and approve automated recommendations, increasing product adoption and user confidence in AI-driven decisions.
• Created explainable AI design patterns including confidence scoring and recommendation transparency to improve trust and reduce manual validation.
• Scaled reusable workflow and configuration patterns through shared component library contributions, improving development efficiency and interface consistency.
• Drove cross-functional alignment across product, engineering and AI/ML teams to translate ML capabilities into production-ready features.
• Led information architecture restructuring and design system governance initiatives, reducing design debt by 40%.