# Balachander Ramachandran

> dream, build, repeat

Location: San Francisco, California, United States
Profile: https://flows.cv/balachander

eat | sleep | code | climb

## Work Experience
### Staff Software Engineer @ Twilio
Jan 2023 – Present | San Francisco Bay Area

### Senior Software Engineer @ Twilio
Jan 2022 – Jan 2023 | San Francisco Bay Area
working on voice connectivity and traffic management

### Software Engineer 2 @ Twilio
Jan 2019 – Jan 2022 | Mountain View, California, United States
working on voice connectivity and traffic management

### Software Development Engineer @ Amazon
Jan 2017 – Jan 2019 | Greater Seattle Area
alexa personality and engagement engineering

— designed and implemented a content management tool using ruby on rails and react that supports a peer-based review system, a backend java service to store and retrieve personalized search results, track customer impressions to drive analytics for measuring customer engagement.
— designed and implemented an eventually consistent catalog update feature and reduce our storage.
— worked full stack to enable Alexa to control device actions by overriding voice control, for an internal tool. this tool was used by for conducting conducting usability studies by amazon researchers.
— led efforts to launch new conversational CX, that drives weekly engagement by 20%. Designed and implemented the ability to do A/B testing for launching new features, render conversational pleasantries based on weather, user interaction context etc with Alexa.

### Software Development Engineer I @ Expedia, Inc.
Jan 2016 – Jan 2017 | Bellevue, WA
fraud modeling and engineering

— added new backend APIs to support real-time fraud scoring scenarios for online booking.
— designed and implemented a solution to evaluate newly trained models using live traffic to provide a means of testing before promotion for the modelling team.
— made several enhancements to the model training process like improved UX to support custom sampling, reducing our data storage needs by 50% (~500GB) per trained model by tuning Hadoop map reduce jobs.

### Graduate Research Assistant @ University of Illinois at Urbana-Champaign
Jan 2015 – Jan 2015
Responsible for planning and conducting data collection, analysis and reporting for the independent evaluation of the XSEDE grant.

### Software Engineering Intern @ MulticoreWare
Jan 2015 – Jan 2015 | Urbana-Champaign, Illinois Area

### Graduate Research Assistant @ University of Illinois at Urbana-Champaign
Jan 2014 – Jan 2015 | Urbana-Champaign, Illinois Area
Worked on building a generic framework to allow rapid development of mobile applications for research.
• Responsible for the Search framework. Developed tools for information extraction, data analysis and storage. 
• Optimized search using grid search and machine learning (SVM).
• Developed an incentive scheme that can generalize across applications.
• Developed a dashboard that will help researchers choose and configure their mobile application.

### Software Development Engineer in Test @ Akamai Technologies
Jan 2013 – Jan 2014 | Bengaluru Area, India

### Software Engineering Intern @ Akamai Technologies
Jan 2013 – Jan 2013 | Bengaluru Area, India


## Education
### Master's degree in Computer Science
University of Illinois Urbana-Champaign
Jan 2014 – Jan 2015

### Bachelor of Engineering (B.E.) in Computer Science
RV College Of Engineering
Jan 2009 – Jan 2013


## Contact & Social
- LinkedIn: https://linkedin.com/in/balachander-ramachandran
- Website: https://moontails.github.io/

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Source: https://flows.cv/balachander
JSON Resume: https://flows.cv/balachander/resume.json
Last updated: 2026-03-22