# Bala Kalyanasundaram > Director of UX | Google | Enterprise AI Platforms | Product & Experience Strategy | Scaling AI Systems, Workflows & Decisioning Location: San Jose, California, United States Profile: https://flows.cv/balakalyanasundaram I am a UX executive with 20+ years of experience leading design and product strategy for complex, data-driven platforms. I have spent the last 17+ years building and scaling UX (Design & Research) organizations across Google, Salesforce, and Vanguard. My work focuses on defining product vision and shaping strategy for AI-powered systems—translating emerging technologies into intuitive experiences that enable discovery, decision-making, and action at scale. I specialize in simplifying complex, fragmented systems into unified experiences that drive adoption and measurable business outcomes. I’ve led the development of platforms that support millions of users, power enterprise workflows, and contribute to multi-billion-dollar businesses. My experience spans AI platforms, search and recommendation systems, workflow automation, and large-scale enterprise applications. I’m particularly interested in how AI is transforming software—from tools that users operate to systems that can understand intent, orchestrate workflows, and take action on behalf of users. I’m always interested in connecting with leaders building the next generation of AI-powered products and platforms. ## Work Experience ### Director of User Experience @ Google Jan 2016 – Present | Sunnyvale, CA I lead UX for Google Cloud’s AI platforms spanning developer and business applications, including Gemini Enterprise agent builder, Apigee, AppSheet, and Application Integration. My work focuses on shaping product vision and experience strategy for AI-powered systems—enabling users to discover insights, make decisions, and take action through agent-driven workflows and integrated application experiences. Key Contributions: - AI Platforms & Agentic Systems: Defined UX strategy for AI-powered platforms, including agent creation, orchestration, and governance—enabling users to build, manage, and deploy intelligent systems that automate workflows and drive action across enterprise environments. - No-Code & Application Experiences: Led design for no-code/low-code application platforms, enabling business users to create, connect, and automate workflows across systems without engineering expertise. - Workflow Automation & Integration: Shaped application integration and connector ecosystems, enabling orchestration of services, data, and business processes across platforms. - Product & Organizational Leadership: Built and led a 35-person UX (Design & Research) organization, influencing product direction and aligning Product and Engineering teams. Director, UX (Design) – Cloud AI, Industry Solutions - Led UX for AI-powered products across conversational AI, document intelligence, and recommendation systems. - Brought multiple AI products from inception to enterprise scale. - Designed retail search and recommendation platforms used by top retail e-commerce websites, improving discovery and conversion. - Contributed to scaling AI platforms generating multi-billion-dollar revenue. Staff UX Leader – Ads Sales Platform - Led UX for a unified sales platform supporting 50K users and driving ~75% of Ads revenue. - Designed decisioning systems that improved targeting, prioritization, and sales productivity. - Built and scaled high-performing UX teams. ### Director, Experience Design Strategy and Architecture @ Salesforce Jan 2016 – Jan 2016 Led the Experience Design team by creating Digital Transformation & Innovation framework, identify problems/opportunities, conceptualize and execute customer centric solutions & cloud based products for Renewals Business. ### Head of User Experience - Institutional Asset Management and Financial Advisors Division @ Vanguard Jan 2008 – Jan 2016 | Malvern, PA Led all user experience design efforts and manage 32 member user experience team for Vanguard Financial Advisors division's transactional and marketing external websites, mobi, iphone, ipad and android applications as well as all sales tools and trading applications. Until Jan 2014, responsibilities included leading strategy and designing Vanguard's Institutional division's websites and Vanguard's Corporate Global ETF trading platform application. ### User Experience Lead @ Vanguard Jan 2005 – Jan 2007 | Malvern, PA Spearheaded user experience design efforts for Retail (B to C), Institutional (B to B and B to C), Vanguard United Kingdom web sites providing vision, strategy, information architecture, interface design and prototypes. ### Senior Information Architect @ Vanguard Jan 2002 – Jan 2005 | Malvern, PA ### Web analyst and Designer @ Datacore Systems Jan 2001 – Jan 2002 ### Web Analyst @ Media Arts Jan 1999 – Jan 2001 | Singapore ## Education ### Bachelor of Engineering in Electrical and Electronics Coimbatore Institute of Technology ### Design Thinking Stanford University ## Contact & Social - LinkedIn: https://linkedin.com/in/balakalyanasundaram --- Source: https://flows.cv/balakalyanasundaram JSON Resume: https://flows.cv/balakalyanasundaram/resume.json Last updated: 2026-04-13