Development

• Analyzed requirements and designed, developed and implemented customized scripts for customers using NodeJS and TypeScript

• Tested existing scripts to identify issues and make necessary modifications to improve performance or meet customer's updated expectations

• Designed, implemented, and improved customized dashboard used for data analytics using HTML, CSS, AngularJS, and ChartJS for customer instances

• Remedied bug reports and handled other user issues quickly

• Use various APIs from ServiceNow, Git, Jira, and Jenkins to develop integrations between the company's product and specific API requirements

Non-Development

• Organize/Lead JIRA standups with small team of 5 developers

• Organize/Manage sprint cycles by tracking backlog items and prioritizing issues from CSO.

• Assist in Professional Services development infrastructure by laying out the groundwork for how to organize development branches, production branches, code implementation, and code organization through BitButcket, Confluence, and Jira

Technical Support Engineer

• Preventing business downtime by providing assistance in disaster recovery (DR) situations

• Creating a close partner/client relationship and providing top-level support to resolve issues and de-escalate situations as needed

• Assisting in reducing overall product churn and increasing customer retention

• Troubleshoot issues in relation to backups of system states, image, and file/folder backups used for virtual machines, cloud disaster recovery, cloud virtual offices, data migration, and data loss prevention.

• Troubleshoot issues by remotely logging into, monitoring, and modifying the Axcient appliances. Troubleshooting methods involve using basic Linux knowledge of commands and the Linux filesystem, MySQL, Putty, VNC, VPN, bash scripting, and utilizing basic networking tools such as pings, nslookup, traceroute, and ifconfig

• Troubleshoot basic issues related to VMware such as explaining the difference between Vcenter and Vsphere, updating VMware tools, and assisting partner with the consolidations of VSS snapshots

• Assisting the product developers in finding bugs and logging those bugs in JIRA

Customer Success Engineer

• Assisted the Professional Service Team in onboarding new partners/clients on how to use the latest Axcient product: Fusion.

• Assisted the Customer Success Managers by troubleshooting issues and proactively checking up on the health status of new and old partners to reduce retention and churn