# Baoquan Dinh > Software Engineer II at Yuhavviatam of San Manuel Nation Location: San Jose, California, United States Profile: https://flows.cv/baoquan ## Work Experience ### Software Engineer II @ Yuhaaviatam of San Manuel Nation Jan 2022 – Present ### Frontend Engineer @Meta @ TEKsystems Jan 2021 – Jan 2022 ### Javascript Developer @ Plutora Jan 2019 – Jan 2022 | Santa Clara, California Development - Analyzed requirements and designed, developed and implemented customized scripts for customers using NodeJS and TypeScript - Tested existing scripts to identify issues and make necessary modifications to improve performance or meet customer's updated expectations - Designed, implemented, and improved customized dashboard used for data analytics using HTML, CSS, AngularJS, and ChartJS for customer instances -Remedied bug reports and handled other user issues quickly - Use various APIs from ServiceNow, Git, Jira, and Jenkins to develop integrations between the company's product and specific API requirements Non-Development - Organize/Lead JIRA standups with small team of 5 developers - Organize/Manage sprint cycles by tracking backlog items and prioritizing issues from CSO. - Assist in Professional Services development infrastructure by laying out the groundwork for how to organize development branches, production branches, code implementation, and code organization through BitButcket, Confluence, and Jira ### Technical Support Analyst @ Ellie Mae Jan 2018 – Jan 2019 | Pleasanton, California ### Technical Support Engineer / Customer Success Engineer @ Axcient Jan 2017 – Jan 2018 | San Francisco Bay Area Technical Support Engineer - Preventing business downtime by providing assistance in disaster recovery (DR) situations - Creating a close partner/client relationship and providing top-level support to resolve issues and de-escalate situations as needed - Assisting in reducing overall product churn and increasing customer retention - Troubleshoot issues in relation to backups of system states, image, and file/folder backups used for virtual machines, cloud disaster recovery, cloud virtual offices, data migration, and data loss prevention. - Troubleshoot issues by remotely logging into, monitoring, and modifying the Axcient appliances. Troubleshooting methods involve using basic Linux knowledge of commands and the Linux filesystem, MySQL, Putty, VNC, VPN, bash scripting, and utilizing basic networking tools such as pings, nslookup, traceroute, and ifconfig - Troubleshoot basic issues related to VMware such as explaining the difference between Vcenter and Vsphere, updating VMware tools, and assisting partner with the consolidations of VSS snapshots - Assisting the product developers in finding bugs and logging those bugs in JIRA Customer Success Engineer - Assisted the Professional Service Team in onboarding new partners/clients on how to use the latest Axcient product: Fusion. - Assisted the Customer Success Managers by troubleshooting issues and proactively checking up on the health status of new and old partners to reduce retention and churn ### Technical Support Engineer Intern @ Axcient Jan 2016 – Jan 2017 | San Francisco Bay Area - Troubleshoot issues by remotely logging into, monitoring, and modifying Axcient appliances by using Putty, SQL scripts, SCP, visual basics, and other tools to monitor and resolve issues. - Addressing customer issues by providing Tier 1 level troubleshooting methods, ideas, and solutions - Assisting in various tasks assigned by senior colleagues and upper management. ### End User Support Contractor @ TEKsystems Jan 2015 – Jan 2016 Charles Schwab Project: Install phone system at the Charles Schwab branch by hooking up LAN and phone system's network cables. Handled the packing and unpacking of phones. Troubleshoot any phone issues that may arise. ### Front Desk @ Bay Badminton Center (BBC) Jan 2015 – Jan 2015 Front Desk responsibilities includes: - Stringing Rackets - Basic front desk responsibilities such as answering phones, checking customers in and out, sell merchandises - Court registration and reservation - Check in and register new members ### Tech Intern @ Planwise Jan 2013 – Jan 2013 I was brought on-board as a technical support intern tasked to assist the team with any tasks necessary. In this role I worked closely with all members of the team from CEO/CTO/CFO to fellow engineers to help further build the infrastructure. I organize/create JIRA notes, create severity/priority options for declaring JIRA bugs, help new on-boarding team members get use to the infrastructure. Here is a basic list of what I did: ● Created severity/priority options for bug reports on JIRA ● Handled file permission issues and edit existing scripts on Linux server with basic shell scripting ● Integrated Jenkins to function with servers and databases to push, build, and test new software projects or updates ● Manage administrative tasks such as creating emails for new members, managing passwords for various machines, 3rd party credentials and giving permissions, privileges, and access to certain members of the team ● Managed and updated testing sites prior to uploading new software build and tested testing sites after build to ensure no obvious regression ● Detailed QA testing of recent build release to ensure no regressions were introduced to the system. All regressions were to be reported to engineers and then retested. ● Edit and addition of new clients and partners to company database using SQL ● Monitored data and memory space on certain databases and cleared up room when possible ● Trained new onboarding members on company policy, rules, and procedures ## Education ### Bachelor's Degree in Management Information Systems, Business San José State University ### Nanodegree in Front-End Web Development Udacity ### High School Diploma Santa Teresa High School ## Contact & Social - LinkedIn: https://linkedin.com/in/baoquandinh - Portfolio: https://baoquandinh.com --- Source: https://flows.cv/baoquan JSON Resume: https://flows.cv/baoquan/resume.json Last updated: 2026-04-11