You.com is an enterprise AI platform dedicated to providing secure, accurate, and flexible AI solutions.

Our company has recently secured $100 million in a Series C funding round, bringing our valuation to $1.5 billion.

In my current role, I am actively engaged in the following:

I own and expand our company-wide endpoint infrastructure across macOS, Windows, and Linux, ensuring a reliable and secure device experience for our rapidly growing, AI-focused workforce.

I am responsible for automating the entire asset lifecycle, from procurement to decommissioning, using Python scripts, App Sheet workflows, and AI bots. This maintains real-time inventory accuracy and minimizes manual effort.

I administer and optimize mobile device management platforms like Rippling and Jump Cloud to enforce security policies, streamline the onboarding process, and support hundreds of distributed endpoints.

I provide VIP, white-glove support to our executives and cross-functional teams, handling escalations with speed and empathy to model service excellence.

To empower employees and reduce repetitive support requests, I build and curate an internal IT wiki, self-service tooling, and onboarding run books.

I integrate and automate scheduling, badge-access, and workflows within the Slack/Google ecosystem to improve collaboration, facility utilization, and incident response times.

I partner with the Security, DevOps, and People teams on critical SOC 2 and zero-trust initiatives, working to align controls, close gaps, and foster a culture of security-by-default.

Utilizing AI-enhanced observability tools, I monitor and remediate network, VPN, and endpoint events in real time to preempt issues and maintain compliance targets.

I champion a culture of continuous improvement by sharing best practices and mentoring colleagues.

Led oversight and advocacy efforts as Chair of both the SFPUC Power Subcommittee and District 6 Citizens Advisory Committee, focusing on utility performance, equity, and infrastructure reliability for underserved communities.

Successfully advocated for comprehensive inspection protocols and enhanced oversight of the Treasure Island power grid, directly contributing to a measurable reduction in recurring outages across the island—an area historically impacted by persistent service disruptions.

Acted as a vital liaison between SFPUC and the District 6 community, ensuring transparent communication of utility service changes, addressing resident concerns, and promoting accountability in public-facing operations.

Elevated public awareness of Treasure Island’s long-standing infrastructure crisis, highlighting a pattern of 500+ outages over 25 years (approximately one every 2–3 weeks). Mobilized support for a citywide emergency declaration, a formal grid upgrade report, and a comprehensive cost analysis to ensure a reliable energy future.

Spearheaded community-driven campaigns to push for sustainable infrastructure and energy equity, emphasizing San Francisco’s obligation to uphold world-class standards of service.

Passionate about sustainability, resilience, and transparency, with a clear mission: to lead initiatives that drive systemic reform, ensure grid reliability, and build a more energy-efficient and just future for all San Franciscans.

For more details or to join the advocacy movement, visit: treasureislandsfpoweroutages.com

Appointed by District 6 Supervisor Matt Haney

Granicus Board Info - https://sanfrancisco.granicus.com/boards/w/098a146c082ae14e/boards/6464

Appointed by Supervisor Matt Haney to represent District 6 on the San Francisco Public Utilities Citizens Advisory Committee, providing strategic input on utility planning and oversight for Treasure Island and Yerba Buena Island.

Successfully advocated for comprehensive inspection and oversight measures for the Treasure Island power grid, leading to a notable reduction in power outages across a community that had experienced 500+ outages over 25 years—with disruptions lasting 3–5 hours every 2–3 weeks. ⚡

Served as a trusted liaison between the committee and local residents, ensuring transparent communication of utility updates, voicing community concerns to city leadership, and driving policy discussions grounded in lived experience and data.

Played a key advisory role in utility decision-making, offering district-specific insights to the City Council and SFPUC on critical infrastructure challenges, sustainability efforts, and equity-focused service delivery.

Proactively raised public and governmental awareness about long-term energy reliability issues affecting marginalized residents, helping lay the groundwork for grid modernization efforts and accountability measures.

Built and launched the VA Claim AI Assistant in 30 days, handling architecture, engineering, and product design independently. The platform helps veterans reach 100 % disability ratings 43 % faster than the national average.

AI System Development — Created a full‑stack web platform that integrates document parsing, disability code analysis, and personalized benefit discovery using Google Gemini APIs.

Frontend Architecture — Built a responsive and scalable frontend in React, TypeScript, and Tailwind CSS, managing complex claim workflows with accessibility in mind.

Google Ecosystem Integration — Operate entirely within Google’s AI ecosystem using Gemini CLI, AI Studio, and Google Deep Research to build, refine, and deploy features rapidly.

Automated Coding with Jules  -  Used “Jules,” a Google‑built AI coding agent, for test writing, bug fixes, refactoring, and repetitive engineering tasks, dramatically increasing speed and consistency across updates.

Prompt Engineering System — Designed a custom GPT‑based prompt‑optimization layer to improve clarity and structure before feeding tasks to agents like Jules or Gemini, boosting performance and accuracy.

Multimodal AI Stack — In addition to Google tools, use Grok, OpenAI, Anthropic, and local LLMs for specialized workflows and fallback reliability.

Daily Template Updates — Maintain an evolving .md file and modular AI prompt‑template system, updated daily with research from X.com and developer forums to reflect the latest policy changes, LLM capabilities, and tooling trends.

Veteran‑Centric Design — Built interactive claim‑prep tools, an AI assistant for uploading documents, and a benefits matcher tailored for accessibility and speed.

Tech Stack: React, TypeScript, Tailwind CSS, PWA, Google Gemini CLI, AI Studio, Gemini APIs, Google Deep Research, Jules (Google AI Agent), GPT Prompt Optimization, OpenAI, Anthropic, Grok, Local LLMs, GitHub, WCAG Compliance, Agile Dev, X.com & Dev Forum Research

Swiftly resolved a six-month outage of the It@Robinhood.com email alias within 48 hours of being informed. Cleared a backlog of 5,000+ unresolved messages, restoring critical executive visibility and re-establishing trusted communication channels with internal stakeholders.

Designed and implemented Robinhood’s first inventory management system using Google AppSheet, delivering a complete solution in under three weeks. The platform successfully tracked 1,000+ IT assets, reducing retrieval time by 30%, enhancing data accuracy, and enabling real-time hardware lifecycle visibility.

Automated the creation of 150+ internal IT wikis using ChatGPT and Python, accelerating institutional knowledge capture and improving onboarding speed by 40% for 50+ new hires. This solution reduced dependency on manual training and significantly enhanced knowledge accessibility.

Deployed an AI-powered IT chatbot, boosting automated resolution rates from 60% to 95%. This innovation saved an estimated 7,280 hours annually—equivalent to $436,800 in labor costs—and drastically reduced repetitive workload, empowering the support team to focus on complex issues.

Mentored Year Up interns through five months of structured, hands-on IT systems training and career coaching, fostering future talent and promoting inclusivity within the tech workforce.

Introduced a Google Calendar-based appointment system, cutting scheduling conflicts by 30% and streamlining day-to-day field support operations.

Streamlined Slack–Google Calendar integrations, increasing scheduling accuracy by 20% through automation of availability checks, confirmations, and reminders.

Scaled Glean’s AI-powered Chat LLM org-wide, automating 80% of internal IT queries and saving 10+ leadership hours weekly, unlocking capacity for high-value strategic work.