Designing architectures for governed multi-agent systems, focusing on runtime constraints, agent orchestration, and reliable AI behavior in production environments.

As the Principal Product Designer at Zoom, I work across the platform as a systems-focused product architect, shaping how AI, workflows, and multi-surface experiences operate as a coherent whole. My role centers on defining the structures, patterns, and behaviors that support intelligent collaboration across meetings, chat, whiteboard, documents, and AI Companion.

AI Systems Architecture

I define agent roles, escalation paths, memory boundaries, and behavioral patterns for AI Companion. This includes the right-panel ecosystem, proactive behaviors, and workflow patterns that adapt to context while remaining predictable and trustworthy.

Platform and Interaction Architecture

I design cross-surface frameworks that unify Zoom’s product suite, from interaction models to shared UI systems. I played a key role in the Zoom 6.0 redesign, helping create the new visual identity, iconography, reactions, and core components that now anchor the platform.

Cross-Functional Alignment

I collaborate with engineering, product leadership, and research to align architecture, technical constraints, and user needs. My work often acts as the connective layer between teams, helping complex initiatives move forward with a consistent vision and clear system boundaries.

AI-Driven Workflow Innovation

I prototype and design intelligent workflows that blend human and agent collaboration, including summarization, task follow-up, document-aware guidance, and real-time meeting support.

Leadership and Mentorship

I guide designers working on high-impact, ambiguous initiatives, helping teams clarify intent, refine architectural direction, and build scalable patterns that span multiple product surfaces.

Through this work, I help evolve Zoom from a set of individual tools into a unified, intelligent platform that supports clear, efficient, and human-centered collaboration at scale.

As Lead Product Designer, I drove core product architecture across Zoom’s collaboration surfaces, focusing on systems that unify interaction patterns, visual language, and cross-surface workflows. My work spanned design system foundations, in-meeting experiences, chat, whiteboard, and the early evolution of AI Companion.

I helped lead the creation of the platform’s design system, defining interaction models, component architecture, and the visual foundations that now support consistent behavior across desktop, mobile, and web. I partnered closely with engineering and product to establish scalable patterns for navigation, layout, accessibility, and real-time collaboration.

I also helped shape cross-functional strategy for high-impact surfaces including chat and in-meeting UX, ensuring that new features integrated cleanly into the broader system rather than existing as isolated functionality. This included prototyping, workflow mapping, and creating reference simulations that guided multi-team efforts.

Across all of this work, I focused on platform coherence, design strategy, and creating a flexible system that could support both user needs and the rapid introduction of new AI-driven capabilities.

As a member of the Group of Humans collective, I worked as a design consultant on strategic initiatives for leading global organizations. My primary engagement involved shaping a live learning platform for Pearson Education, where I contributed to experience architecture, interaction models, and content delivery frameworks for large-scale, real-time learning environments.

The work blended systems thinking, product strategy, and user experience design. I collaborated with cross-disciplinary teams across the collective to define workflows, learning modalities, and platform behaviors that supported both educators and learners in high-traffic, multi-surface contexts.

This role strengthened my focus on designing flexible frameworks for complex, evolving systems and informed my later work on agentic AI workflows and governance patterns.

As Director of UX at Age of Learning, I led the design organization for Adventure Academy, a large-scale, Unity-based educational MMO for kids. My work focused on the system architecture behind world exploration, quest structure, social interaction, and learning progression across a persistent multiplayer environment.

I oversaw end-to-end experience design, prototyping, and user research, and partnered closely with product, engineering, and curriculum teams to ensure that gameplay, educational objectives, and platform constraints aligned within a coherent framework. This included defining interaction models, navigation patterns, NPC behavior expectations, and world systems that support collaborative learning at scale.

I also guided the team through major feature development cycles, helping establish the structural patterns, UX frameworks, and content pipelines that made the product extensible and maintainable across releases. A key part of the role involved balancing pedagogical goals with player agency, progression systems, and accessible game mechanics.

This experience deepened my expertise in designing complex, rule-based environments and informed my later work on agent behavior, multi-agent orchestration, and system governance.