⦿ Oversaw 70+ weekly active IT service requests across all cross-functional teams within Volkswagen and Audi brands.
⦿ Developed & analyzed data-driven reports using MS Access, SAP BusinessObjects, and MS Project Server.
⦿ Directed weekly meetings with team contributors and developers to understand status and risk of requests.
⦿ Facilitated weekly requirements gathering and scoping meetings in order to generate estimates for stakeholders.
⦿ Communicated and engaged with business stakeholders, end-to-end, in order to meet their request needs.
⦿ Tracked billable and non-billable hours for 40+ internal team contributors to ensure accuracy of financial reporting and forecasting.
Development Partner Program Administrator
⦿ Administered the Development Partner Program & acted as the point of contact throughout the hiring process for IT&S Application Engineering.
⦿ Developed meaningful working relationships with hiring managers, external stakeholders, and candidates.
⦿ Scheduled candidates for phone interviews across multiple time zones and on-campus visits with hiring managers.
⦿ Executed all on-boarding procedures of 30+ domestic and international candidates.