Led AI : human collaboration strategy for healthcare customer service that shaped product and direction for the company’s Agent management platform. Conducted quantitative brand research that informed a domain-aligned rebrand, and led a cross-functional heuristic evaluation that drove an increase in IVR success rate over 4 months.

Created and led a research team to support Nuro's business and user goals across multiple domains within Nuro: operations, robots, autonomy, business development, and teleoperation.

Robots and humans. Autonomous vehicles. Teleoperation. Fleet management. Last mile delivery.