# Ben Carroll > UX & HF Leader | Previously: Nuro, Google, Samsung, Oracle Location: San Francisco, California, United States Profile: https://flows.cv/bencarroll I define, measure, and improve the interaction between people and technology. I help turn moonshot ideas into products people love. ## Work Experience ### Staff Human Factors Researcher @ ŌURA Jan 2025 – Present | San Francisco, CA ### Senior Staff UX Researcher @ ActiumHealth Jan 2024 – Jan 2025 | Mountain View, CA Led AI : human collaboration strategy for healthcare customer service that shaped product and direction for the company’s Agent management platform. Conducted quantitative brand research that informed a domain-aligned rebrand, and led a cross-functional heuristic evaluation that drove an increase in IVR success rate over 4 months. ### Humble Measurement Stick | Writer | Consultant @ The Meaning of Design Jan 2023 – Jan 2024 ### Staff User Experience Researcher & Manager @ Nuro Jan 2022 – Jan 2023 | United States Created and led a research team to support Nuro's business and user goals across multiple domains within Nuro: operations, robots, autonomy, business development, and teleoperation. ### Senior User Experience Researcher @ Nuro Jan 2020 – Jan 2022 | United States Robots and humans. Autonomous vehicles. Teleoperation. Fleet management. Last mile delivery. ### Human Factors & User Experience Researcher IV @ Google Jan 2018 – Jan 2020 | Mountain View, California Wearables. Hearables. Wristables. Anthropometry. ### Human Factors & User Experience Researcher III @ Google Jan 2016 – Jan 2018 | Mountain View, California, United States Wearables. Hearables. Wristables. Anthropometry. ### Design Researcher @ Samsung NEXT Jan 2014 – Jan 2016 | Mountain View, CA. The future of mobile in your pocket, in your hands, on your wrist, and in your home. ### User Experience Research Assistant - Project Glass @ Google Jan 2014 – Jan 2014 | Mountain View, CA. Designed experiments to inform the design and development of Google Glass, Hearables, and novel interaction methods for wearables. Created new application methods for 2D anthropometric data in the product design process. Collaborated with industrial designers, electrical, mechanical, and audio engineers throughout the research process to define research questions in the design process. ### User Experience Design (Volunteer) @ INKE - University of Alberta Jan 2013 – Jan 2014 | Remote Designed (pencil & paper) and prototyped (Axure) the interaction and architecture for a tablet based e-reader for Tufte University's Perseus library. Remotely collaborated with other designers, researchers and PM's during the design process. Design was informed by past interviews with members of the Perseus Library. http://inke.ca/projects/about/ ### User Experience Research Assistant @ Google Jan 2012 – Jan 2013 | Mountain View, CA. Planned and performed generative and evaluative research with experimental technology and hardware. Methods included interview, survey, cognitive walk through, market sizing, usability, heuristic evaluation, ethnography and ergonomic evaluation. ### Usability Engineer Intern @ Oracle Jan 2011 – Jan 2012 | Pleasanton, CA. Supported the efforts of Oracle's Apps UX research team. Evaluated the user experience of enterprise software using usability tests, interviews, expert evaluation, survey and needs analysis. ### Surveyor of Time and Space @ UEgroup Jan 2011 – Jan 2011 | San Jose, CA. Conducted research in a wide range of domains for clients in the consumer electronics domain using research methods such as ethnography, competitive benchmark, survey and usability tests. Designed and constructed a usability lab, complete with observation room. ### Graduate Research Assistant @ Team Performance Laboratory Jan 2009 – Jan 2010 | University of Central Florida Converted paper based tank and military vehicle recognition study to an entirely computer based experiment. Conducted the experiment, analyzed and presented the data with SPSS and excel. ## Education ### Masters in Human Factors and Ergonomics San José State University ### Bachelor of Science - BS in Psychology University of Central Florida ## Contact & Social - LinkedIn: https://linkedin.com/in/benccarroll - Portfolio: http://www.uxisfun.com --- Source: https://flows.cv/bencarroll JSON Resume: https://flows.cv/bencarroll/resume.json Last updated: 2026-04-13