Redesigned interactive loan summary cards in the iOS app in order to improve user's understanding of their student loan debt and ultimately increase user engagement.

Conducted user interviews to help company understand target user's relationship with and understanding of their student loan debt.

Designed a responsive web dashboard end-to-end to increase engagement and reduce drop-off in the user application process

Increased engagement with a content feed by redesigning key functionality and making improvements to information architecture, layout, and flow of the feed

Conducted user interviews and usability tests to help the company better understand its target users and effectively prioritize improvements to the product

Developed Core’s user personas through user interviews and analysis of engagement data.

Worked with Data Science, Engineering and Product to develop onboarding and recommendations improvements, thereby increasing meditations/week (KPI) by 42%.

Wrote and managed all user communications including release notes, release emails, in-app copy, and support documentation for 6 app updates