• Drove design for 0-1 AI tool incorporating ambient listening into physician processes in an effort to reduce time spent writing notes, one of the leading causes of burnout.

• Led usability testing and information gathering sessions with physicians leading to early stage release of AI ambient listening tool.

• Conducted research on AI best practices, capabilities, and how to foster user trust of AI.

• Partnered with cross-collaborative teams including stakeholders, Product Managers, and engineers to inform human-centered design and business initiative alignment, increasing overall team efficiency, cohesion, and output.

• Built out design system to ensure greater accessibility for users and consistency across platforms.

• Advised on roll out plan, website designs, and communication materials that impacted 100k+ users.

• Devised and led research initiatives for Webex AI Assistant to understand potential roadblocks and user issues to ensure maximum return on value pre-roll out.

• Led research efforts, including interviews and surveys, to examine appetite for more complex AI systems, such as Microsoft 365 Copilot, to determine use cases, pain points, and overall benefits, guiding future support and utilization initiatives.

• To increase efficiency and reduce time spent on redundant tasks, established foundational UX research practices, including building out research templates for team members, creating a culture of UX and empowering team-members to directly engage in UX research.

• Led 0-1 project, including discovery, research and design efforts, for BJC’s first in-house employee scheduling platform, BJC Flex, which powered over 1.4 million hours of shifts picked up within its first year and reduced reliance on costly travel nurses by 34%.

• Partnered with cross-collaborative teams including stakeholders, Product Managers, Scrum Masters, and engineers to inform human-centered design and business initiative alignment, increasing overall team efficiency, cohesion, and output.

• Conducted interviews, contextual inquiries, surveys, and usability tests with spectrum of care team floor staff and leadership to ensure need, effectiveness, and intuitiveness of digital and physical tools and processes, including inpatient throughput, virtual nursing, patient engagement systems, and scheduling.

• Ran pilot studies in individual units to ensure accessibility and intuitiveness of tools, then refined before expanding to other units and across the BJC system, validating use cases to mitigate potential costs.

• Drove UX research and design for Series A ad-tech start-up in agile environment as the company’s first dedicated UX designer.

• Designed administrative tools and customer facing platform for ground-breaking B2B media technology and performance company to increase accessibility and decrease overall costs to company.

• Conducted user/stakeholder interviews, accessibility/ usability tests, and journey-mapping sessions.

• Created design system from scratch to improve consistency and speed of designs.

• Established UX research and design practices for Fortune 500 company in agile environment.

• Conducted user/stakeholder interviews, accessibility/ usability tests, and journey-mapping sessions though series of testing phases to gather feedback and inform direction of Core, a software for auto-shops to drive their paint-protection film and window-tinting business, steadily increasing adoption and satisfaction rates.

• Designed suite of software for auto-shops and internal administration through iterative UX process.