Staff Software Engineer in the Digital Experience group, building large-scale digital analytics + AI solutions.

Currently, I'm responsible for the technical direction of Qualtrics' Digital AI Agent platform (and adjacent digital initiatives) - enabling customers to deploy structured, scenario-driven AI agents that engage website visitors just-in-time to drive digital containment and improve user satisfaction.

Previously, I led design and launch of Digital Experience Analytics (DXA), enabling real-time session recording across millions of visitors on global websites — taking it from concept to launch. I architected a highly available, fault-tolerant hub-and-spoke ingestion pipeline; solving complex reliability challenges across geo-routing, backpressure, failure isolation, and distributed system observability to sustain high-throughput ingestion at scale.

My work spans across the full stack (Node.js / TypeScript / React, with additional experience in Java, Python, and Go) and a variety of scaling infra experience: Kafka streams, Redis (Elasticache/Valkey), DynamoDB, Aurora (MySQL), AWS EFS (via EKS), and internal data lake schema designs. I operate as a cross-functional technical leader - reducing ambiguity, aligning priorities, and generally keeping our platform architecture sane as our products grow.

Full stack engineer on the Digital Experience team.

Full stack engineer on the Product Experience team. Building software that drives understanding of customer sentiment and perception during every stage of the product development lifecycle.

Working on the Developer Platform team, building platform components for Qualtrics plugins and integrations. Collaborated directly with clients, designing public APIs and custom integrations between Qualtrics and third parties.

Worked with the Fraud Detection team on the Stand-In authorization processing platform. Built out new functionality and UI to provide a more granular level of reporting on transaction patterns.

Core work primarily in Java and JS.