# Ben Goodman

> Staff Software Engineer at Qualtrics

Location: Seattle, Washington, United States
Profile: https://flows.cv/bengoodman

## Work Experience
### Staff Software Engineer @ Qualtrics
Jan 2023 – Present
Staff Software Engineer in the Digital Experience group, building large-scale digital analytics + AI solutions.

Currently, I'm responsible for the technical direction of Qualtrics' Digital AI Agent platform (and adjacent digital initiatives) - enabling customers to deploy structured, scenario-driven AI agents that engage website visitors just-in-time to drive digital containment and improve user satisfaction.

Previously, I led design and launch of Digital Experience Analytics (DXA), enabling real-time session recording across millions of visitors on global websites — taking it from concept to launch. I architected a highly available, fault-tolerant hub-and-spoke ingestion pipeline; solving complex reliability challenges across geo-routing, backpressure, failure isolation, and distributed system observability to sustain high-throughput ingestion at scale. 

My work spans across the full stack (Node.js / TypeScript / React, with additional experience in Java, Python, and Go) and a variety of scaling infra experience: Kafka streams, Redis (Elasticache/Valkey), DynamoDB, Aurora (MySQL), AWS EFS (via EKS), and internal data lake schema designs.  I operate as a cross-functional technical leader - reducing ambiguity, aligning priorities, and generally keeping our platform architecture sane as our products grow.

### Senior Software Engineer @ Qualtrics
Jan 2021 – Jan 2023
Full stack engineer on the Digital Experience team.

### Software Engineer II @ Qualtrics
Jan 2019 – Jan 2021 | Greater Seattle Area
Full stack engineer on the Product Experience team. Building software that drives understanding of customer sentiment and perception during every stage of the product development lifecycle.

### Software Engineer @ Qualtrics
Jan 2017 – Jan 2019
Working on the Developer Platform team, building platform components for Qualtrics plugins and integrations. Collaborated directly with clients, designing public APIs and custom integrations between Qualtrics and third parties.

### Software Engineering Intern @ MasterCard
Jan 2016 – Jan 2016 | Greater St. Louis Area
Worked with the Fraud Detection team on the Stand-In authorization processing platform.  Built out new functionality and UI to provide a more granular level of reporting on transaction patterns.
Core work primarily in Java and JS.

### Software Engineering Intern @ Crowe Horwath LLP
Jan 2015 – Jan 2015 | Chicago
Worked on the Applied Technology consultant team, designing client specific technical architectures and enterprise systems.
Core work was primarily in C#, AngularJS, mySQL.


## Education
### Bachelor’s Degree in Computer Science
University of Illinois Urbana-Champaign
Jan 2013 – Jan 2017


## Contact & Social
- LinkedIn: https://linkedin.com/in/bgoodman16

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Source: https://flows.cv/bengoodman
JSON Resume: https://flows.cv/bengoodman/resume.json
Last updated: 2026-03-22