# Benjamin Chang

> Project Manager | Innovative Senior Software Engineer | Agile Advocate | Transforming Business Processes for Optimal Performance

Location: United States, United States
Profile: https://flows.cv/benjaminchang

I am a results-driven IT professional with a proven track record in streamlining business processes and driving transformative change. As an IT Project Manager, I excelled in gathering business needs and overseeing third-party software implementations while ensuring stringent security standards and customer service.

In my role as a Senior Software Engineer, I pioneered the development of a groundbreaking cannabis ERP application, managed APIs, optimized inventory imports, and ensured compliance with U.S. regulations. This experience equipped me with a deep understanding of industry complexities and the ability to deliver innovative solutions within strict regulatory frameworks.

As a Senior Software Specialist and Certified Agile Ambassador I played a pivotal role in projects that significantly improved trade processing efficiency, resulting in a substantial monthly profit. My holistic approach to technology projects, from designing data models to executing strategic visions, consistently earned recognition for upholding core company values.

In addition to my technical expertise, I am a dedicated problem solver with a passion for tackling challenges head-on. Eager to learn and adapt quickly to new technologies, I pride myself on staying at the forefront of industry advancements. My ability to not only write code but to analyze and solve complex problems sets me apart. I am committed to continuous improvement and am excited about the prospect of applying my problem-solving skills to drive innovation and success in your organization.

## Work Experience
### Senior Software Engineer @ BLAZE
Jan 2021 – Jan 2022
-	Engineered first of it's kind cannabis ERP application for the largest onsite cannabis sales in the USA to accept pre-orders and real-time order flow processing for live events. Everything from writing new processes and calculations, creating/modifying countless APIs, and managing project milestones and responsibilities within a limited timeframe.
-	Cultivated a thriving business ecosystem by spearheading the creation of a robust toolkit, empowering engineers and accelerating project delivery while enhancing team understanding of the business landscape.
-	Significantly improved new customer inventory batch import time by 50% via analysis and modification of processes.
-	Handpicked by the CTO to contribute to a high-impact team, designing, developing, and implementing enhanced internal business and technical processes.
-	Demonstrated expert project management skills across diverse technology projects, blending waterfall and agile methodologies to ensure seamless execution and exceptional outcomes.
-	Led the analysis, architecture, management, and implementation of the Labels Project, showcasing comprehensive skills from designing data models to overseeing successful implementation.
-	Excellent communication by leveraging technical and business acumen to de-escalate situations and improve relations with client executives and their respective teams.
-	Key contributor to Referral Program which is a promotional rewards system that integrates within a complex system.
-	Ensure BLAZE IT stays complaint with United States cannabis regulatory agencies through project implementations, meetings, code oversight, and documentation/training.
-	Modernizing web Interfaces using React, JSX, Java, MongoDB, and Node.
-	Extensive experience working with RESTful Web Services and implementing RESTful API's.
-	Created Confluence templates and process flows to ensure effective communication and streamlining CI/CO.

### Senior Software Specialist, Purchase and Sales Applicaiton Development @ TD Ameritrade
Jan 2019 – Jan 2021 | Dallas-Fort Worth Metroplex
-	Lead Developer on an Agile Development team focusing on the purchase and sale of all trades and transactions as well as creating tools and applications to streamline the business department needs.
-	Key Contributor to Option Index Fee project, which profited +$1M monthly.
-	Project Manager and Developer for a high-impact initiative, orchestrating the seamless processing of over 50K daily trades from a new OMS vendor.
-	Work closely with business and other IT leads to architect new solutions and propose improvements.
-	Significantly improved efficiency of trade processing and back office systems by +40% through optimizing legacy code to utilize multi-threading within multiple routines and classes.
-	Modified existing java applications to increase trade processing and keep up with growing trade volumes (Everything from modifying application properties, editing connection threads, and implementing new application designs). As daily trade volumes on average exploded from ~1M trades at the beginning of 2019 to ~3M at the end of 2019, to ~5M in 2020, and currently ~8M.
-	Developed and execute the strategic vision to queue and drain every transactions booked through TD Ameritrade via Miro Services.
-	Certified TD Ameritrade Agile Ambassador. Lead and directed activities and education to all employees about agile principles and how to best utilize the advantages for their specific situations.
-	Effectively communicate with stakeholders and EQA to ensure smooth roll outs of code.
-	Implemented and recorded many Unit Test Plans (UTP) and bug fixes.
-	Received 30+ awards recognizing skills and accomplishments for exemplifying TD Ameritrade's core values.

### Developer II, BOS Production Support @ TD Ameritrade
Jan 2018 – Jan 2019 | Omaha, Nebraska
-	Level 3 DevOps/Developer for all Back Office Systems and overnight batch processing.
-	High comfort level working within and analyzing and improving an established code base and infrastructure.
-	Repeated proven ability to lead, document, and execute within a complex system with Billion dollar incidences.
-	Fast and efficient troubleshooting and coding skills to address on-call P1 & P2 incidences.
-	Wrote multi-threaded programs; successfully converted ~500 Scottrade branch locations, migrated 
4M+ accounts, and corrected Billions of dollars of transactions.
-	Heavily involved with critical system updates (User Security Access and Authentication, Oracle Upgrades, etc.) and Disaster Recovery Management.
-	Innovatively developed a Python script to reduce 30+ hours of manual input a month and automate scheduling with integrated systems.
-	Closely monitored Tidal Automaton Scheduler and primary person of knowledge of jobs and dependencies.
-	Work with internal groups to setup and maintain QA, Dev and Production environments.
-	Actively participate in design, code reviews, and updating documentation with unit & regression tests.
-	Training Development: Identifying and implementing comprehensive training initiatives for TD Ameritrade software engineers, covering system infrastructure, Cache programming & database, and back-office systems through meticulous documentation, personalized 1-on-1 interactions, and engaging meetings.
-	Received 30+ awards recognizing skills and accomplishments for exemplifying TD Ameritrade's core values.

### Consultant @ Precise Web Designs LLC
Jan 2017 – Jan 2021 | Omaha NE
-	Authored compelling articles and delivered impactful presentations to clients on cutting-edge technology and computer systems.
-	Formulated organizational goals, policies, and procedures, driving strategic initiatives for enhanced efficiency and productivity.
-	Utilized HTML5, CSS3, Bootstrap's responsive design, and JS to craft visually stunning websites and web applications. 
-	Established effective communication channels with clients nationwide (CA, MN, & NE) through in-person meetings, phone calls, and video conferences, ensuring strong client relationships and exceptional products.
-	Created both Lo-Fidelity and Hi-Fidelity prototypes using paper prototypes, Adobe products, and wireframes.
-	Served as a consultant and developer, addressing diverse technology informational needs for comprehensive web presence, from understanding technology requirements to designing physical infrastructure and website/web applications.
-	Spearheaded continuous research initiatives to optimize clientele relations and enhance user interaction, fostering meaningful connections between business owners and their audience.

### Web Developer / IT Security / Systems Engineer, Merchandise Planning & Inventory @ Cabela's
Jan 2016 – Jan 2018 | Omaha
-	Responsible for monitoring, patching, and installs of Windows and AIX Unix servers and applications.
-	Utilized, managed, and innovatively created automated tasks through the Tidal Automation Scheduler, streamlining operational workflows.
-	Developed complex PL SQL queries to extract business insights and system details, enhancing data monitoring and backup processes.
-	Collaborated with department leads to proactively mitigate and troubleshoot system and software issues.
-	Engaged with the Cyber Security Team, directly collaborating with the Security Operations Manager and Director of IT Security to monitor network traffic and identify potential threats using security tools (AMP, Bit9, Sourcefire, Threat Response/Grid, ProofPoint, etc.).
-	Analyzed and developed implementation plans for JDA software and MP&I IT infrastructure across all environments.
-	Established and maintained stored procedures, implementing complex business logic to enhance system functionality and efficiency.

### System Administrator @ University of Wisconsin-Madison
Jan 2013 – Jan 2016 | Madison, WI
-	Administered 500+ Windows computers and servers over 5 different buildings and 8,000+ users.
-	Highly efficient with Windows Server 2008, 2008 R2, 2012, 2012 R2, and 2016.
-	Aided in the automation of Windows 10 deployment across our system.
-	Deployed and managed software, programs, and users via enterprise system administrative tools such as App-V, SCCM, Active Directory, Group Policy, and more.
-	Experience with decommissioning, installing, and provisioning hundreds of computers.
-	Communicated with UW-Madison professors, graduate students, and vendor to enhance learning capabilities in the engineering department.
-	Served as a key member of a five-person Windows System Admin team, actively training new employees as Windows Systems Administrators.
-	Published and maintained technical documents as well as thoroughly documented in ticketing system (RT Tracker).
-	Worked with FlexLM, Sentinel, and Miscellaneous Licenses and created CNAMES.

### Assistant Manager @ Sprint
Jan 2013 – Jan 2013 | Madison, WI
-	Demonstrated adept troubleshooting skills for technical inquiries over the phone and in person.
-	Successfully managed daily operations, from opening and closing procedures to cash handling and reconciliations.
-	Proven ability to drive business success by achieving and exceeding sales targets.
-	Implemented effective sales strategies and promotions, contributing to the store's overall profitability.
-	Played a key role in the recruitment, training, and development of store staff, contributing to a skilled and motivated team.

### Technology and Communication Specialist @ Multicultural Student Center
Jan 2009 – Jan 2013 | Madison, WI
- Managed information and computer lab by assisting faculty and students' hardware and software problems.
- Served as a pivotal liaison, facilitating seamless communication between 50+ Student Organizations and UW-Madison Departments, ensuring swift and effective collaboration on projects and events.
- Conceptualized and executed marketing plans for various events and programs, contributing to their success.
- Participated in bi-weekly brainstorming sessions as a member of a six-person communications team.
- Demonstrated meticulous attention to detail as the final editor of monthly newsletters, overseeing distribution to a wide audience of over 900 stakeholders.
- Published weekly photographic/written content for social media outlets such as: blog articles, Twitter, and Facebook.


## Education
### Bachelor's degree in Computer Science
University of Wisconsin-Madison

### Computer Systems Networking and Telecommunications
Pluralsight

### Front End Development Program Certification in Web Development
freeCodeCamp

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade

### Network and System Administration/Administrator
Madison Area Technical College
Jan 2014 – Jan 2014

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade

### Computer Software Engineering
TD Ameritrade


## Contact & Social
- LinkedIn: https://linkedin.com/in/b4chang

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Source: https://flows.cv/benjaminchang
JSON Resume: https://flows.cv/benjaminchang/resume.json
Last updated: 2026-03-23