Managed engineering team of five engineers responsible for creating a unified internal tools to support a unique field operations model, customer support and sales teams.
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Worked directly with the COO, VPs and product team to identify problems and bottlenecks then lead the team to resolve those problems.
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Built a GraphQL API using Rust and React app that to connect our internal tools into a centralized view reducing internal system hopping.
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Maintained and enhanced contact center to support phone and SMS communication using Twilio, Python and JavaScript to manage custom phone system using Twilio.
Member of the technology steering committee and technical architecture group.
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Designed and oversaw implementation of various new systems (Contract Management System, HR System, Customer Support System, Online Customer Community).
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Introduced architectural concepts like sprints, business capabilities mapping, etc. to business and technology leaders.
