Primarily worked on Cisco Webex, a unified collaboration tool with 650 million monthly users for knowledge workers to meet, schedule, message, and share content at work.

• Led an initiative to evaluate our competitive position and added 5 high-impact messaging features to Webex, used by up to 4 million people per day. This helped retain key customers.

• For meeting scheduling in Webex, I completed a 0-1 project that brought the ability to schedule meetings to the Webex app in both iOS and Android. Now, 260k+ people use the mobile apps to schedule meetings each day.

• Built a strategy to add 9+ UX fixes and much-needed functionality to the data analytics tool for Cisco's cloud contact center. Rapidly designed and delivered in less than 6 months.

• Closed 117 accessibility bugs in Webex messaging by collaborating with an engineering and product expert. This got us into compliance with regulations and removed litigation risk.

• Guided feature design teams as the lead. Oversaw junior designers, motion designers, visual designers, and others without being in a formal manager role.

• Fixed the UX and interface copy for our payment errors to get more users through the flow during a rapid spike in growth due to the pandemic. My fixed flows facilitated 240k online signups in a single 24-hour period.

• Wrote conversational and actionable interface copy across meetings, scheduling, messaging, FTE flows, and more to improve the user experience through clear and consistent language.

• Wrote the voice and tone guidelines to develop the voice of Webex content. Making the interface more consistent, human, and understandable for users.

• Worked across teams to align content and terminology, ensuring cohesion and better user understanding across 10+ products and touchpoints. Built and maintained the terminology dictionary so product names, features, documentation, and marketing materials were consistent.

This role led me to expanding to become a product designer more broadly.

Produced hundreds of articles of user-friendly documentation and administrator guides for Webex products, helping thousands of users learn the application.

This role included UX writing for Webex Meetings, which I then started doing full-time as a UX writer and content designer.

CHG is the nation's largest physician staffing provider focused on addressing physician shortages. They place 10,000 providers every year, who treat more than 11 million patients.

• Achieved a 168% increase in conversion rate by improving the clarity and accuracy of job descriptions, the website’s primary content.

• Used qualitative research and search data to craft content that addressed user needs, optimized for search discoverability, iterated based on A/B testing, and improved conversion rates.

• Wrote all new job descriptions for physician roles that needed to be filled. I created reusable templates and an efficient process that allowed me to write an average of 8 job descriptions per hour, which in turn facilitated thousands of physicians being placed into critical roles that needed their skills.