Built cache and optimized logic for highest usage APIs (5k req/min), cutting both P(99) and average latency in half

Rebuilt corresponding cache invalidation strategy and tested against complex business logic

Allowed large sellers to view their sales up to 80% faster by migrating complex python logic into a SQL query

Cut down operational load by augmenting CX chat to utilize templates and AI responses, developed a custom embedding load process and logic to form responses based off internal data

Built a persistent chat widget internally, allowing ops to context switch and quickly resolve order issues

Enabled the ops team to have real time data by building a variety of features using WebSockets and Redis Pub/Sub

Migrated critical workflows to an async job queue to stabilize our core API, re-wrote Python to Go for additional performance gains for ~90% faster run time

Designed and built a full-stack point-of-sale platform using Python, SQL, and React, enabling brand growth

Increased sales volume by 10% by creating automated SMS retargeting campaign system in Python

Saved the operations team 4 hours a week of work by developing a payout system

Revamped the user experience through a complete redesign of profile pages, improving user experience

Leveraged SQL to perform detailed sales growth analysis and develop a plan for user retention and market expansion

Increased customer satisfaction and operational efficiency by designing and implementing a full-stack support case and automatic event transaction settlement system

Recruited and managed 10+ volunteer tutors from multiple high schools

Identified and partnered with Kingsbridge Heights Community Center, Beacon Goddard Riverside, West Side Commons, and Morningside Heights Public Library to teach coding lessons

Created website (programmingforall.org) with background information, resources for students and parents, and accessible lessons for tutors