# Benson Child

> Customer Success Manager @ Ramp

Location: New York, New York, United States
Profile: https://flows.cv/bensonchild

As a Customer Success Manager at Justworks, I help small businesses grow by simplifying their payroll and benefits administration while navigating the complexities of the various HR functions. I leverage my extensive knowledge in churn management, customer relations, and data analysis to provide insights and solutions that drive value and satisfaction for our clients.

I graduated from Cornell University with a Bachelor of Science in Communication, where I learned how to effectively communicate, collaborate, and lead in various settings and contexts. With a background in sales and a newfound passion for driving business success through direct partnerships, I use my skills to create scalable and sustainable business growth at Justworks. I am always eager to learn new tools and techniques to improve my customer success practice and to share my knowledge and experience with others.

## Work Experience
### Scaled CSM - White Glove @ Ramp
Jan 2026 – Present | New York City Metropolitan Area

### Scaled CSM @ Ramp
Jan 2025 – Jan 2026

### Customer Success Manager @ Justworks
Jan 2024 – Jan 2025

### Senior Business Development Lead @ Planhat
Jan 2023 – Jan 2024 | New York, New York, United States
Helping companies grow and retain customer revenue with a modern, unique, and automation-driven approach to customer success.

### Business Development and Customer Success Specialist @ Planhat
Jan 2023 – Jan 2023 | New York, New York, United States
Helping companies grow and retain customer revenue with a modern, unique, and automation-driven approach to customer success

### Member @ Customer Success Collective
Jan 2023 – Jan 2024
The Customer Success Collective exists to create a space to help individuals and organizations drive company-wide alignment around customer success as the scalable, sustainable source of business growth. Join our Slack community and never miss out again!

### Outbound Business Development Representative @ ActiveCampaign
Jan 2022 – Jan 2023 | Chicago, Illinois, United States

### Inbound Sales Development Representative @ ActiveCampaign
Jan 2021 – Jan 2022 | Chicago, Illinois, United States

### Rockstar Marketing Rep @ Rockstar Energy Drink
Jan 2020 – Jan 2021 | Ithaca, NY

### Founder @ Independent Landscaping
Jan 2020 – Jan 2020 | Potomac, MD

### Field Representative and Mover @ Hired Hands Moving Company
Jan 2018 – Jan 2019 | Ithaca, New York Area

### Operations Intern @ Washington Spirit
Jan 2019 – Jan 2019 | Germantown, MD

### Director of Operations for Big Red Shipping and Storage @ Student Agencies, Inc.
Jan 2018 – Jan 2019 | Ithaca, New York Area


## Education
### Bachelor of Science - BS in Communication
Cornell University


## Contact & Social
- LinkedIn: https://linkedin.com/in/childbenson1608

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Source: https://flows.cv/bensonchild
JSON Resume: https://flows.cv/bensonchild/resume.json
Last updated: 2026-04-07