As part of the Publisher Content Management team, I work on content metadata pipelines and cost management systems, which enable seamless content ingestion, metadata enrichment, and publisher payouts. My work supports platform-wide initiatives that improve content discoverability, integrity, and accessibility while empowering publishers to manage how their content is made available. I collaborate on scalable backend solutions that enhance metadata processing, rights enforcement, and pricing systems, ensuring efficiency and reliability across Scribd’s digital reading platform.

Assisted students at the Flatiron School to debug their coding assignments while working through the online Full Stack Web Development curriculum, and provide troubleshooting support for environment setup issues

Hire an Esquire connects attorneys. Our online matchmaking connects verified law practices and in-house legal departments with a curated, national network of attorneys for freelance, contract, or local counsel work. Our all-in-one platform allows attorneys to directly communicate, track time, and approve invoices.

Attorneys sign-up online and build profile pages, if accepted onto the Hire an Esquire network. Firms and legal departments can sign-up, post projects and positions, and search our vetted network of attorneys based upon their skills, qualifications, geographical location, and availability. Attorneys get hired and paid; Firms view and pay invoices directly on the platform!

All sizes of law practices, in-house legal departments, and other corporate organizations that regularly engage in the practice of law are able to sign-up.

Any actively barred attorney that wishes to work as a 1099 independent contractor or W-2 employee for law firms or in-house legal departments can register here. We are currently accepting applications for a permanent placement program.

Headed Rocket Lawyer’s Attorney Services program and team leading its operations and process development, implementation, and streamlining servicing over 100,000 customers seeking affordable, on-demand legal services fulfilled through its managed community of over 550 attorney service providers nationwide.

• Drove ongoing scaling up of operations for legal question and answer service which resulted in a 10x increase in service capacity processing over 3,000 monthly queries, delivered with a 96% fulfillment rate.

• Built new, self-service, online application portal that reduced average provider onboarding time from 2-3 weeks to 1-2 days, accelerating average onboarding rate from 2-3 lawyers to 5-10 lawyers per week.

• Developed, deployed, and owned fulfillment processes that supported 3 new, affordable prepaid legal services and a lawyer electronic payment service.

• Drove initiatives for ongoing product and process improvements advocating on behalf of internal and external customers by analyzing data, highlighting insights from customer and partner support interactions, and communicating findings and promoting recommendations to product development, engineering, sales, marketing, and executive teams.

• Established strategic partnerships with legal providers nationwide in key markets and practice areas to boost coverage and maintain high fulfillment rates.

• Expanded nationwide legal professional provider network by 75% in less than three years through direct recruiting.

• Oversaw training of sales and customer support teams and providers to support new products and services.

• Engaged providers frequently obtaining feedback, resolving usage issues, and recruiting support for new initiatives.

• Supervised 4 direct reports and coordinated with 8 customer support agents.

Established and managed fulfillment operations for Law Pivot Inc. (acquired by Rocket Lawyer), an online legal question and answer service providing quick, affordable on-demand legal advice that served over 45,000 customer queries from qualified attorneys nationwide.

• Secured and oversaw 12 strategic partnerships with select providers nationwide for additional coverage and ensuring delivery of high-quality responses, which drastically reduced refunds and chargebacks by at least 50%.

• Developed and managed nationwide legal provider network, a community consisting of approximately 2,300 attorneys.

• Owned and ran fulfillment operations servicing over 45,000 customer queries.

• Initiated and owned customer support program that included setting up CRM platform, training agents, and personally helping at least 1,000 website users.

• Resolved product compliance issues involving attorney ethics rules.

• Drafted and updated site terms, privacy policy, patent application, and advised on business issues.

• Conducted bi-weekly quality assurance testing on all website services around software updates.

• Supervised 4 direct reports and 2 remote independent contractors.