I mentor students and professionals on how to break into the industry and navigate career changes. I offer interview coaching, portfolio reviews, and support students through DesignLab programs.

Sold clients on the vision that got leadership and engineering aligned to execute. Worked directly with General Councils from the world’s biggest companies to understand how to apply AI to their internal legal teams. Led design asynchronously, collaborating with a globally distributed team.

Conducted on-site user research of call center workflows, observing agents handling calls, and interviewing leadership to develop user personas to inform design decisions.

Partnered with cross-functional engineering teams to transform early prototypes into an operational platform, equipping call-center leaders with performance visibility and workflow control—contributing to initiatives yielding a reduction in average handle time and decrease in annualized attrition on key sites.

Designed a first-of-its-kind product that enables the creation of cloud-based call centers using domain-specific AI agents within 10 minutes.

Pitched and shipped features that showcased individual games and multi-content bundles, leading to an increase in average order value and an increase in charitable contributions year over year. To date, Humble Bundle has raised over $274 million for charities – and counting.

Designed a system of content-driven templates managed by a CMS that improved user engagement by allowing concurrent marketing promotions and content experiments, enabling an increase in the number of simultaneous tests per quarter and an increase in engagement with featured bundles.

Changed the design culture to be solutions-driven by training my team in user research, UI/UX tools, and product design best practices.

Designed an integrated platform for attorneys that paired the latest AI technologies in research with professional commentary from the legal community, which improved thought leadership in the industry and avoided costly mistakes for their clients, accelerating legal research productivity, shortening key document access from 14+ minutes to 4:40 minutes on average.

Developed innovative legal AI tools leading to the award-winning product 'CARA', enhancing the efficiency and accuracy of writing legal briefs for attorneys and helping reduce brief drafting time by 19.1% while cutting revision cycles by 16.1%.

Worked directly with the CEO and engineering team to craft products through user interviews, rapid prototyping, and iterative design.