📌 Lead Program Manager for NerdWallet's first paid subscription product. Supported the effort from inception to public launch and 2+ years of iterations, managing cross-functional dependencies across 5 scrum teams.

📌 Developed business cases for vendor renewals and strategic investments; owned contract negotiations for payment processors and subscription management software, presenting recommendations to leadership.

📌 Created processes for fraudulent activity monitoring and response, including handling all payment disputes and establishing protocols with the customer support team.

📌 Managed team of 7 program managers, hired 4 and promoted 2 to Staff

📌 Rewrote PGM job ladders and led team offsite to create team cohesion and collaboration.

📌 Rolled out org-wide OKR tracking framework and Jira roadmapping tools

📌 Facilitated cross-org engineering steering community, driving security and legal driven engineering projects.

📌 Promoted to Senior Manager March 2023

📌 Lead Program Manger for all marketing-driven product & engineering initiatives, managing cross-functional dependencies and prioritization.

📌 Acted as chief of staff for product and marketing directors across various business units, helping them run their teams with efficiency and continuously implemented improvements.

📌 Promoted to Staff Program Manager October 2021

📌 Lead technical program manager for Embroker’s product and engineering organization across San Francisco, Chicago, and Belgrade, Serbia.

📌 Implemented processes, scrum ceremonies, and release plans to successfully deliver Embroker’s product launch in October 2016—an online platform for comparing, purchasing, and managing business insurance.

📌 Supported 15+ major product releases in 2016 and 2017. Hired and managed 2 scrum masters located in Serbia.

📌 Manager, Program Management | January 2014 to August 2016 | Lead scrum master and program manager for Esurance’s first agile pilot program. Facilitated a cross-functional team of 40 people tasked with creating a new customer experience for the digital sales channel.

📌 Project Manager, Ecommerce Product Management | September 2012 to January 2014 | Coordinated all documentation for the ecommerce team, managing on-time delivery of business cases, project briefs, and business requirements documents.