Elected member of the board since 2015 when the organization became a 501(c)3 and held its first general election.

Event Coordinator and Producer for an annual, volunteer-driven, 3-day music and arts festival that hosts 650+ guests. In 2012, I spearheaded our new Art Grants program, awarding $5000 for art installed at the event. Involved in other wide-ranging projects such as searching for a new venue, defining and implementing new registration processes, and leading a variety of other event-specific crews.

Lead research studies across our product suite and web properties, working with existing and potential users to allow our teams to better understand their needs and pain points, so we can create tools that will help our users accomplish their goals.

Presented talks on design, research, collaborative learning, plus diversity and inclusivity at our annual, internal conference. Wrote a high traction blog posts for the company site, promoting the human-centered approach we take to meet our customers’ needs.

My initial role at New Relic was as as Product Designer, working on new products (including New Relic Insights) and features, using human-centered design principles and practices.

Brought in to lead user experience design, strategy and research efforts for websites and mobile apps in development for 8+ companies being incubated. Worked concurrently with onsite, offsite and international teams on multiple projects, all at different stages of development and launch, to build effective websites and mobile apps for the American market. Product domains included: a B2B health and wellness solution, smart grid solutions for utilities, mobile gaming, restaurant reservation systems, and online learning tools.

Identified & executed key UX wins to build understanding and buy-in to the need and benefits of UX processes. Led visual design teams, coordinated creation of branding and product collateral, performed guerrilla usability testing of prototypes and designs, drove website expansion project, simplified bloated registration process, streamlined UIs, improved messaging, designed new features, and redesigned a companion mobile app based on new philosophy and direction of parent website.