One Medical is a tech-forward primary care platform focused on accessible and user-friendly healthcare.
• Designed intelligent patient scheduling and triage experiences powered by AI-driven decision support and automated routing logic, reducing friction in care access.
• Created conversational flows and guided experiences to streamline appointment booking and insurance navigation through predictive UX and context-aware interfaces.
• Collaborated with cross-functional teams to identify pain points using data insights, and implemented scalable design systems to support AI-enhanced workflows.
• Defined UX metrics to track patient engagement and efficiency gains across digital touchpoints.