# Bilal Khoukhi > Senior Software Engineer II @ Showpad | LLM, Conversational AI, Cyber Security Location: Houston, Texas, United States Profile: https://flows.cv/bilalkhoukhi Open source enthusiast and Coffee addict. Software engineer with 14+ years of experience designing and delivering enterprise-scale systems across cloud infrastructure and full-stack applications. Security-minded engineer with a Master's degree in Cyber Security, bringing deep expertise in secure architecture patterns and defense-in-depth strategies to every system design. Proven expertise in architecting cloud-native solutions, with a track record of serving Fortune 500 clients through scalable, high-availability systems. Specialized in modernizing legacy applications, establishing architectural governance frameworks, and driving technical initiatives that enhance developer productivity while maintaining alignment with business objectives. Combines deep technical knowledge in .NET, Python, Frontend frameworks (Angular, React and Svelte), and cloud-native technologies with strategic thinking to bridge the gap between complex technical implementations and measurable business value. ## Work Experience ### Senior Software Engineer II @ Showpad Jan 2021 – Present | Boston, Massachusetts, United States (Brainshark > Bigtincan > Showpad) through acquisitions. Architected and delivered enterprise-grade conversational AI platform serving Fortune 500 clients globally, orchestrating complex multi-component systems including Speech-to-Text, Large Language Models (LLMs), Text-to-Speech, and agentic AI frameworks with real-time audio/video communication capabilities. Designed and implemented scalable cloud infrastructure on Azure Kubernetes Service (AKS), defining architectural patterns for high availability, auto-scaling, and fault tolerance to ensure 99.9% uptime for mission-critical applications. Led end-to-end technical ownership of multiple feature releases from conceptual design through general availability, establishing architectural standards, conducting design reviews, and ensuring alignment with business objectives and technical constraints. ### Software Engineer @ BuildOn Technologies Jan 2020 – Jan 2021 | Houston, Texas, United States Architected and executed comprehensive modernization strategy for legacy .NET Framework applications, designing migration pathways to modern .NET while ensuring zero-downtime deployments and maintaining system integrity. Spearheaded developer experience transformation initiatives, introducing architectural best practices, code quality standards, and automated tooling to accelerate development velocity and reduce technical debt. Designed and implemented infrastructure-as-code solutions, migrating Azure DevOps Classic pipelines to YAML-based configurations, establishing repeatable deployment patterns and enabling infrastructure versioning. Provided technical architecture guidance for critical business solutions, evaluating technology stacks, defining integration patterns, and ensuring scalability and maintainability of software systems. ### Front-End Developer @ Mainline Jan 2019 – Jan 2020 | Houston, Texas Area Designed and implemented scalable, component-based frontend architecture using Angular framework, establishing reusable design patterns and component libraries to accelerate feature development and ensure UI consistency. Architected technical solutions for UX requirements, evaluating feasibility, defining implementation approaches, and ensuring optimal performance through lazy loading, code splitting, and efficient state management strategies. Optimized application performance and scalability through strategic code optimization, implementing caching strategies, minimizing bundle sizes, and establishing performance monitoring and measurement practices. Collaborated cross-functionally with product, design, and engineering teams to define technical requirements, establish architectural standards, and drive continuous improvement initiatives. ### Frontend Developer @ Unknown Jan 2011 – Jan 2020 | Remote Architected and delivered custom web solutions for international clients across diverse industries, conducting requirements analysis, designing system architectures, and implementing scalable applications aligned with industry standards and best practices. Designed technical solutions addressing unique business challenges, evaluating technology options, defining architectural approaches, and ensuring solutions met performance, security, and maintainability requirements. ### Project Manager @ Avatardesk Jan 2018 – Jan 2019 | Houston, Texas Area Architected project workflows and technical delivery frameworks, optimizing resource allocation, defining technical standards, and establishing efficient development processes to maximize team productivity. Managed technical complexity across multiple concurrent projects, identifying architectural risks, defining mitigation strategies, and ensuring alignment between technical implementation and business objectives. Provided technical leadership and hands-on development support, conducting code reviews, resolving technical blockers, and mentoring team members on architectural best practices and design patterns. Maintained stakeholder engagement through clear technical communication, translating complex architectural decisions into business value and ensuring transparency throughout project lifecycles. ### Front-End and UX/UI developer @ Telecompage Jan 2016 – Jan 2018 | United States Designed comprehensive UI/UX architecture for specialized telecom social networking platform, creating scalable design systems for web and mobile applications ensuring consistency and optimal user experience. Architected and implemented frontend technical solutions, defining component hierarchies, establishing state management patterns, and ensuring responsive, performant user interfaces. Collaborated with stakeholders to define technical requirements, evaluate architectural alternatives, and design solutions balancing user needs with technical constraints. ### Vice President of Leadership @ Phi Theta Kappa Jan 2016 – Jan 2017 | Bellevue, Washington As a Vice President of Leadership of the Alpha Epsilon Rho, chapter of Phi Theta Kappa my duties are as follows: I. Oversee all leadership activities II. Encourage members to take on leadership positions within the community III. Act as program chairperson IV. Assist with office hours in the Phi Theta Kappa office in C building V. Contribute to planning & writing of Honors in Action & College Project Hallmark Essays VI. Serve as an ambassador of Phi Theta Kappa on campus and in the community VII. Participate in planning of the Induction Ceremony each quarter VIII. Conduct self in professional manner during meets and at events IX. Maintain open communication with advisor X. Implement strategies to increase membership & encourage students to join Phi Theta Kappa XI. Find organizations with whom to establish service projects XII. Attend team meetings and actively contribute to decisions XIII. Attend division, regional, and international conferences XIV. Publish annual yearbook/scrapbook ### Extended Team Member @ Advanced Human Technologies Group Jan 2014 – Jan 2016 | Remotely Architected and developed WordPress-based web solutions, designing site structures, implementing custom functionality, and ensuring scalable, maintainable implementations aligned with client requirements. ### Lead Web Developer @ EDesigner Jan 2014 – Jan 2015 | Remote Architected and delivered end-to-end web solutions for multiple client projects, conducting requirements analysis, designing technical implementations, and developing custom plugins and functionality. Collaborated with stakeholders to define technical strategies, translating business requirements into architectural designs and implementing SEO-optimized solutions to maximize reach and engagement. ### Web Manager @ Actagral.com Jan 2013 – Jan 2014 | Algeria Managed technical infrastructure and content delivery for dual-website platform, maintaining codebase quality, implementing feature enhancements, and ensuring consistent content management practices. ## Education ### Master of Science - MS in Cybersecurity and Information Assurance Western Governors University ### Bachelor's degree in Computer Science Western Governors University ### Bachelor's degree in Computer Science University of Houston-Downtown Jan 2018 – Jan 2018 ### Associate's degree in Computer Science Houston City College Jan 2017 – Jan 2018 ### Associate’s Degree in Arts and Sciences Bellevue College Jan 2015 – Jan 2017 ## Contact & Social - LinkedIn: https://linkedin.com/in/mrkhoukhi - Website: https://bilalkhoukhi.com - GitHub: https://github.com/Bilal-io --- Source: https://flows.cv/bilalkhoukhi JSON Resume: https://flows.cv/bilalkhoukhi/resume.json Last updated: 2026-03-22