Most people think of DocuSign as a simple eSign product. Turns out it’s much deeper, with products in contract management, identity verification, remote notary, real estate, and more.
I led design + research for all products used by 1M+ customers and 1B+ users worldwide:
• Grew team 6x from 20 (pre-IPO) to 120 across offices in North America and Europe as we grew to $2B in revenue.
• Oversaw design, design operations, design systems, and research across 12+ product lines on web, mobile, and 300+ partner integrations (e.g. Salesforce, Zoom, Microsoft, etc.).
• Rolled out new design system aligned to new brand
• Led cross-company workshops to envision future product direction for DocuSign’s Agreement Cloud strategy
• Introduced ‘Jobs to Be Done’ framework across product org to help teams align around “problems to be solved” instead of “solutions to implement.”