I lead and collaborate cross-functionally with Product, Engineering, operations, Legal, and other teams to improve Last Mile Delivery and technology.

• Lead a team of program managers and business analysts to enhance Amazon's Last Mile Delivery technology.

• Drive stakeholder alignment for AI enabled technology-first programs aimed at improving delivery experiences across the US, EU, and emerging markets.

• Collaborated with Technology and Machine Learning (ML) teams to improve ML model algorithm to improve the accuracy of deliveries in new development areas within US region

• Lead the deep dives and root cause analyses of repeat problems to address complex delivery challenges.

• Led business transformation programs for strategic initiatives from the CBO Office, enhancing operational efficiency.

• Led implementation and strategy of nationwide expansion of an EV charger network to support sustainable transportation.

• Developed go-to-market strategies for launching 2W EV scooters in ASEAN and South Asian countries, driving market penetration.

• Managed a team of 10+ Program managers and Analysts to operationalize and govern KPI improvement programs, ensuring alignment with business goals.

At Ola Electric, I led the Program Management Office, focusing on strategic network expansion and operational efficiency. I successfully implemented a nationwide sales-service network, optimizing workflows and reducing costs significantly. My initiatives, including the introduction of AI solutions and a digitized emergency response system, resulted in enhanced service delivery and customer satisfaction.

Few notable signification achievements are :

Achieved a 50% reduction in unit-level service costs through targeted process and product interventions.

• Launched two subscription packages, increasing attachment rates from 8% to 20% within the first quarter.

• Spearheaded the implementation of a Pan-India sales-service network, deploying 450 branded stores.

• Collaborated with product and engineering teams to reduce warranty return costs by 27% through analytical feedback.

• Drove operational excellence by achieving 100% digitization of business processes in under three months.

• Established a four-member analytics function, enhancing KPI visibility and improving fulfillment rates by 10X.

In this role at Ola, I was part of a 0-1 journey, being a founding team member, to strategize, build and launch an e-commerce platform for used cars in Indian market. Few key achivements in this role are :

• Spearheaded the launch of OLA cars across 6 cities in just 1.5 months, expanding to 21 cities within 6 months.

• Formulated on go-to-market strategy, ensuring a successful MVP launch within the tight timeline.

• Established a central analytics framework and dynamic pricing model to maintain competitive pricing based on real-time market data.

• Implemented an omnichannel model to enhance customer acquisition cost (CAC) and conversion rates.

In my role at Biocon Biologics, I led global programs across 42 countries, collaborating with regulatory, commercial, and legal teams. I successfully closed 4 strategic deals with EU vendors to mitigate supply risks and drove product launches in 12 key markets. My leadership in strategic planning for emerging markets resulted in significant revenue growth and market penetration.