# Biswanath Kar > Program Management | Amazon | Ex-Ola | ISB | Ex- Maruti Suzuki Location: San Francisco, California, United States Profile: https://flows.cv/biswanath - 14+ years of strategic leadership experience in program management, vendor management, launch management, revenue growth and and cost optimization across diverse industries. - Experienced in 0-1 business establishment, setting up revenue generation, growth strategy, analytics, & program management functions. Successfully transferred operational responsibilities to focus on senior-level strategic initiatives - Digitized end to end systems for e-commerce and automotive domain and launched gen-AI agent for data insight generation - Experienced in driving data-driven product and marketing initiatives from ideation to execution, including new feature development and growth campaigns resulting in increased leads, reduced churn, and higher in-app conversions - Experienced in formulating pricing strategies to launch new products and drive category growth Skilled in driving digital transformation and process improvement - Proven leader in cross-functional annual planning, developing strategic business and operational plans & goals, and influencing C-level stakeholders. - Drove KPI improvement and product development by leading vendor management, Client Relationship Management, service delivery and Operational Excellence - Proven success in cultivating a high-performing and inclusive workforce through talent acquisition, people management, leadership development and mentorship. ## Work Experience ### Program Management, Last Mile Delivery and Technology @ Amazon Jan 2024 – Present I lead and collaborate cross-functionally with Product, Engineering, operations, Legal, and other teams to improve Last Mile Delivery and technology. • Lead a team of program managers and business analysts to enhance Amazon's Last Mile Delivery technology. • Drive stakeholder alignment for AI enabled technology-first programs aimed at improving delivery experiences across the US, EU, and emerging markets. • Collaborated with Technology and Machine Learning (ML) teams to improve ML model algorithm to improve the accuracy of deliveries in new development areas within US region • Lead the deep dives and root cause analyses of repeat problems to address complex delivery challenges. ### Associate Director - Strategy and Operations @ Ola Electric Jan 2023 – Jan 2024 • Led business transformation programs for strategic initiatives from the CBO Office, enhancing operational efficiency. • Led implementation and strategy of nationwide expansion of an EV charger network to support sustainable transportation. • Developed go-to-market strategies for launching 2W EV scooters in ASEAN and South Asian countries, driving market penetration. • Managed a team of 10+ Program managers and Analysts to operationalize and govern KPI improvement programs, ensuring alignment with business goals. ### Head Program Management Office @ Ola Electric Jan 2022 – Jan 2023 At Ola Electric, I led the Program Management Office, focusing on strategic network expansion and operational efficiency. I successfully implemented a nationwide sales-service network, optimizing workflows and reducing costs significantly. My initiatives, including the introduction of AI solutions and a digitized emergency response system, resulted in enhanced service delivery and customer satisfaction. Few notable signification achievements are : Achieved a 50% reduction in unit-level service costs through targeted process and product interventions. • Launched two subscription packages, increasing attachment rates from 8% to 20% within the first quarter. • Spearheaded the implementation of a Pan-India sales-service network, deploying 450 branded stores. • Collaborated with product and engineering teams to reduce warranty return costs by 27% through analytical feedback. • Drove operational excellence by achieving 100% digitization of business processes in under three months. • Established a four-member analytics function, enhancing KPI visibility and improving fulfillment rates by 10X. ### Head of Program Management @ Ola Jan 2021 – Jan 2022 In this role at Ola, I was part of a 0-1 journey, being a founding team member, to strategize, build and launch an e-commerce platform for used cars in Indian market. Few key achivements in this role are : • Spearheaded the launch of OLA cars across 6 cities in just 1.5 months, expanding to 21 cities within 6 months. • Formulated on go-to-market strategy, ensuring a successful MVP launch within the tight timeline. • Established a central analytics framework and dynamic pricing model to maintain competitive pricing based on real-time market data. • Implemented an omnichannel model to enhance customer acquisition cost (CAC) and conversion rates. ### Global Program Manager, Commercial launch & Partner management @ Biocon Biologics Jan 2018 – Jan 2021 | Bengaluru, Karnataka, India In my role at Biocon Biologics, I led global programs across 42 countries, collaborating with regulatory, commercial, and legal teams. I successfully closed 4 strategic deals with EU vendors to mitigate supply risks and drove product launches in 12 key markets. My leadership in strategic planning for emerging markets resulted in significant revenue growth and market penetration. ### Deputy Manager, Product Development and Design @ Maruti Suzuki India Limited Jan 2012 – Jan 2017 (Promoted twice over a span of 4.5 years from Graduate Engineer Trainee to Deputy Manager). In my role at Maruti Suzuki India Limited(India's Largest Passenger Car Manufacturer/OEM), I focused on new product development. I developed new vendor relationships to launch new vehicle models and features to enhance product quality. Additionally, I benchmarked industry trends to address challenges in the drive train vertical, ensuring business continuity and innovation. Some of the key achievements are : • Spearheaded new vehicle launches across 3 plants in India for 5 vehicle models, overcoming operational challenges with cross functional teams. • Developed parts with 45 vendors for alternate sourcing, localized $300K worth of steel raw materials & minimized imports from Japan. • Expert in the hardware change lifecycle (ECR/ECO) and BOM governance for complex • Implemented frugal engineering design changes while solving a critical problem, resulting in a significant cost saving. • Established vendors and conducted audits to establish Japanese quality and engg. standards. • Analyzed warranty data and drove design changes, resulting in cost saving in millions of dollars and localized components ## Education ### MBA in Finance and Strategy & Leadership Indian School of Business ### B.Tech in Mechanical Engineering National Institute of Technology Agartala ### High school Bharatiya Vidya Bhavan, Agartala ## Contact & Social - LinkedIn: https://linkedin.com/in/biswanath-kar --- Source: https://flows.cv/biswanath JSON Resume: https://flows.cv/biswanath/resume.json Last updated: 2026-04-13