Enhanced and maintained a streaming and polling platform to optimize the ingestion and normalization of social content and ad leads, ensuring high reliability and scalability.

Led a transformative initiative to evolve the team into a platform solutions group, delivering scalable improvements including API upgrades, service ownership frameworks, caching strategies, and rate-limiting mechanisms.

Played a key role in the successful launch of HubSpot's redesigned Social Inbox, improving user experience and functionality.

Championed the implementation of robust monitoring and detection systems, significantly improving system reliability and incident response.

Partnered with multiple third-party networks to troubleshoot and resolve complex API and system integration challenges, ensuring seamless platform operations.

Managed the end-to-end tracking system for HSA, FSA, and commuter benefits, covering sign-ups, elections, payroll distributions, reimbursements, and invoicing.

Designed and implemented four audit checks, preventing errors and saving over $500,000.

Advocated for and deployed enhanced monitoring and system checks, improving stability and reliability.

Defined key success and activation metrics to establish growth at ClickUp, delivering stable experimentation processes and components to drive new user activation and monetization experiments.

Led a project to rebuild onboarding, enhancing reliability, observability, and architecture to improve user experience and experimentation flexibility, enabling faster development and reliable testing.

Managed a squad of four developers and collaborated with two project managers to run experiments, improving the new user experience through enhanced onboarding, prebuilt solutions, guided tours, and simplified workflows.

Conducted complex investigations and implemented solutions to improve onboarding reliability, including faster instance setup and more dependable prebuilt solutions.

Directed incident management efforts by leading investigations, cross-team collaboration, and communication to resolve issues affecting customers.

Collaborated across teams to deliver key integrations for data collection and attribution, supporting both custom analytics through Segment and third-party tools like Google Analytics.

Created dashboards to monitor errors and visualize secondary metrics, enabling real-time evaluation of experiment impacts. Developed notebooks to validate experimentation metrics, data accuracy, and user experience insights.

Collaborated with Sydney based teams to build Typescript service in order to enable seamless bundling of Atlassian products.

Feature Lead integration of our Quickstart component in Jira and launched the project during the start of the pandemic remotely.

Feature Lead productionization of experiment which integrated 4 systems across Atlassian to increase cross-flow from Trello to other Atlassian products.

Assisted team in releasing 3 experiments to evaluate cross-flow from Trello to Jira, through implementation of 4 endpoints to interact with and combine data of downstream systems.

Planned backend interactions for product integrations between Trello and Confluence.

Helped develop a delightful onboarding framework to introduce and empower users of Jira and Confluence composed of reusable components to highlight and guide users through the product features.

Created queries to map user journey via in product analytics events in Jira to determine user behaviors and potential areas for growth and improvement.

Additional Responsibilities:

Interviewed over 150 Atlassian candidates across all levels and disciplines as well as a variety of interview types such as Technical Screens, Project Design, Development, and Values.

Participated in over 20 philanthropic events with students and individuals from underrepresented communities to introduce them to tech companies, interview practice, career panels, ERG presentation, and resume workshops.

Managed 2 partnerships with non-profits on behalf of Altassian to create events, identity potential partnership areas, and connect Altassians to these companies.

Participated in Atlassians’ philanthropic council which: assisted employees to volunteer, reviewed applications for donations, tracked employee engagement, and created reusable processes for individual employees to host their own event.