Figuring out a fintech & martech customer success world built with human and AI experiences

Leading product areas within the Customer Success org to develop end-to-end experiences using AI-based durable and externalized capabilities for consumers as well as SMB and mid-market customers like accountants & field services; as well as driving the development of a first ever Intuit-wide customer obsession AI platform that brings all VOC data into a actionable framework to delight our customers and make our experts more productive.

Advisor to the city council on all sustainability initiatives like Climate Action, Electrification, Decarbonization, Recycling etc.

Consulting with select technology and retail companies in the areas of digital, AI capabilities, transformation, omni-channel etc.

ecoATM | Gazelle is a leader in smartphone re-commerce and recycling. Led the overall B2C and B2B product and IT/engineering org of approx. 100 to set the overall product vision & technology strategy for omni-channel, subscription, digital marketplace, SaaS platform with carriers and partners, and APIs. Responsible for the product/tech transformation across kiosks, web & mobile as well as warehouse & enterprise tech debt; software agile development across 10+ squads and implementing modern processes & automation technologies like AI/ML based phone grading.

Leading the California operations that includes product, development, IT and research in the areas of e-commerce via Volvocars.com, in-car digital partnerships like Android Auto with Google, AD/ADAS and AI to continue making the car smarter and safer; and initiatives in the car-as-a-platform and Battery/Electrification category