# Bobbykin Makwana > Product & Technology Executive | Strategic Advisor | ex-Board member Location: San Francisco Bay Area, United States Profile: https://flows.cv/bobbykinmakwana I have led product & technology over 20 years, working at startups, big brands and mid-size companies. Responsibilities have spanned in all areas of leadership - from GM ownership to hardware product marketing to digital product, SaaS & IT/tech management across different industries (automotive, consumer electronics, ecommerce, mobile, content, and customer experience). For each role, my focus has been on enriching the customer experience by operationalizing the product strategy informed by business needs, technological trends and data/insights. Privileged to have worked on many innovations that included patents, industry awards & several setbacks that taught me a valuable lesson. I like disrupting the status quo for companies that are trying to not only transform itself but also the industry they cater to. The opportunity to interact with people - colleagues, stakeholders, customers, press, businesses - is what got me into product. I’ve managed product teams across all regions (Americas, EU and APAC). ## Work Experience ### Product Leader @ Intuit Jan 2024 – Present Figuring out a fintech & martech customer success world built with human and AI experiences Leading product areas within the Customer Success org to develop end-to-end experiences using AI-based durable and externalized capabilities for consumers as well as SMB and mid-market customers like accountants & field services; as well as driving the development of a first ever Intuit-wide customer obsession AI platform that brings all VOC data into a actionable framework to delight our customers and make our experts more productive. ### Board Member - Sustainability Commission @ City of Sunnyvale Jan 2023 – Jan 2025 | Sunnyvale, California, United States Advisor to the city council on all sustainability initiatives like Climate Action, Electrification, Decarbonization, Recycling etc. ### Strategic Advisor @ Various Companies Jan 2023 – Jan 2024 Consulting with select technology and retail companies in the areas of digital, AI capabilities, transformation, omni-channel etc. ### Chief Product & Technology Officer @ ecoATM Gazelle Jan 2022 – Jan 2023 ecoATM | Gazelle is a leader in smartphone re-commerce and recycling. Led the overall B2C and B2B product and IT/engineering org of approx. 100 to set the overall product vision & technology strategy for omni-channel, subscription, digital marketplace, SaaS platform with carriers and partners, and APIs. Responsible for the product/tech transformation across kiosks, web & mobile as well as warehouse & enterprise tech debt; software agile development across 10+ squads and implementing modern processes & automation technologies like AI/ML based phone grading. ### Vice-President and GM, Volvo Cars Technology @ Volvo Cars Jan 2020 – Jan 2021 | Sunnyvale, California, United States Leading the California operations that includes product, development, IT and research in the areas of e-commerce via Volvocars.com, in-car digital partnerships like Android Auto with Google, AD/ADAS and AI to continue making the car smarter and safer; and initiatives in the car-as-a-platform and Battery/Electrification category ### Vice President, Head of Consumer Digital @ Volvo Cars Jan 2018 – Jan 2021 | Sunnyvale, California Responsibility for product, development & digital operations in 100+ markets. Goal was to digitize key touchpoints of the learning & shopping journey, like the new mobile-first volvocars.com; new car configurator with 3D and AR experiences; AI-driven car recommendations; B2B marketplace for accessories & services. In spotlight - ability to checkout a car via Care by Volvo (a new subscription program in key markets with payment options like bank installments; mobile wallet & trade-in module), built on a new ecommerce platform; and at-home pickup & delivery experience via a B2B platform called Volvo Valet. ### Product Leader - Apple Online Store @ Apple Jan 2012 – Jan 2018 | Cupertino, CA Leading digital shopping experience on apple.com and iOS app for Apple products like iPhone, Apple Watch etc and services like AppleCare+ - ecommerce, content-driven conversational commerce, new product introductions, end-to-end customer journey. Also product managed Apple's print products (iPhoto, Aperture, Cards app) and Apple Store app earlier. ### Director of Product @ Reputation.com Jan 2011 – Jan 2012 | Redwood City, CA Product ownership of MyReputation and ReputationDefender products, that helps manage your online reputation using SEO, social media and bespoke tools ### Head of Product and Design @ Tiny Prints Jan 2010 – Jan 2011 | Sunnyvale, CA Product and design ownership of ecommerce site and app, merchandising storytelling, social and mobile strategy. ### Sr. Manager, Customer Experience @ Logitech Jan 2008 – Jan 2010 | Fremont, CA Chief product and digital experience owner for Logitech’s Digital Home, Digital Video & Security, Wifi streaming music and mobile connectivity businesses. Also responsible for implementing voice of the customer initiatives like NPS, content surveys, customer success callbacks etc. ### Director, Product Management and Marketing @ IXI Mobile Jan 2006 – Jan 2008 | Belmont, CA Product and business ownership of Ogo smartphone, apps and accessories, including a location-based ad platform and a music streaming device ## Education ### MBA in Marketing University of Houston Jan 2000 – Jan 2002 ### Computer Engineering Texas A&M University Jan 1995 – Jan 1998 ### BS in Electronics Engineering University of Mumbai Jan 1991 – Jan 1995 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/bobbykin --- Source: https://flows.cv/bobbykinmakwana JSON Resume: https://flows.cv/bobbykinmakwana/resume.json Last updated: 2026-04-07