Currently work part-time as a User Experience Researcher at Pug Labs, a forward-thinking startup. In my role, I collaborate with our engineering team to gather user insights, conduct detailed research.

Oppia is a foundation operated by a community, working to create an internet-based educational platform tailored to cater to the distinct requirements of learners in disadvantaged circumstances across the globe.

I am a part of the contributor experience design team, and we are dedicated to serving million users on a global scale through Oppia e-learning platform.

Served as a vital link between our customers and the company by effectively handling and collecting customer complaints related to the products we offered. This responsibility involved empathetically listening to customer concerns, and liaising with the appropriate departments to ensure prompt resolution and customer satisfaction. Additionally, supported marketing efforts by assisting in the preparation and dissemination promotional campaigns.

As a Technical Customer Service Associate at Amazon Web Services, my role involved providing technical support and customer service to customers. To do this effectively, I had to understand their needs and goals and provide solutions that met their requirements. This required strong communication and collaboration skills; it's important to communicate effectively with stakeholders, team members, and users to understand their needs, goals, and feedback and work collaboratively to create effective and enjoyable digital experiences.

I developed and maintained technical expertise in AWS services and the cloud computing industry and shared knowledge with colleagues and customers. This demonstrates a passion for learning and a commitment to staying up-to-date with industry trends and best practices.

As a study Specialist at Education First, I managed a portfolio of accounts and built long-lasting relationships with clients and partners, resulting in high customer satisfaction and repeat business. In addition, I conducted data analysis and generated reports to track performance and identify improvement areas, worked with data, and used insights to improve service offerings, supporting the team's and the organization's ongoing success. I collaborated with cross-functional teams to enhance service offerings and processes, to work collaboratively with others, and my commitment to creating effective solutions.