# Bo Li > Cognitive Science Location: United States, United States Profile: https://flows.cv/boli Hello everyone, welcome to my professional journey on LinkedIn! I bring a unique blend of Cognitive Science expertise and a passion for unlocking consumer insights to drive impactful marketing strategies. With a foundation in Cognitive Science, I've honed my skills in understanding human behavior, cognition, and decision-making processes. My career goal is to fuse the analytical rigor of Cognitive Science with the dynamic world. I thrive on diving into data to uncover patterns, leveraging this knowledge to develop innovative approaches that resonate with diverse audiences. 🌳 I'm a tree lover, I hold a profound admiration for trees, for they stand as silent sentinels of wisdom, offering shade, shelter, and a timeless connection to the Earth. Their steadfast presence in the world fills my heart with awe and gratitude. 🐶 I'm a animal lover, I've always been fascinated by the animal kingdom. Just like a dog, I'm known for my loyalty and friendly nature. I'm also as curious as a cat, always eager to explore new ideas and experiences. 🥘 My love for food knows no bounds, as it is not only sustenance for the body but a source of joy, culture, and creativity. The diverse flavors, aromas, and textures of cuisines from around the world continually inspire and nourish my soul. 🥗🍝🥟 🫂 I'm deeply intrigued by the tapestry of cultures that make up our world. Exploring the rich traditions, languages, and histories of different societies fuels my curiosity and fosters a profound appreciation for the diversity that unites us all. 📚 My love for stories is an enduring passion that transcends time and place. Whether through the pages of a book, the flicker of a screen, or the spoken word around a campfire, stories have the power to transport, inspire, and connect us in ways that are truly magical. ## Work Experience ### User Experience Researcher @ Pug Labs Jan 2023 – Present | Sunnyvale, California, United States Currently work part-time as a User Experience Researcher at Pug Labs, a forward-thinking startup. In my role, I collaborate with our engineering team to gather user insights, conduct detailed research. ### User Experience Designer (volunteer) @ Oppia Foundation Jan 2023 – Jan 2024 Oppia is a foundation operated by a community, working to create an internet-based educational platform tailored to cater to the distinct requirements of learners in disadvantaged circumstances across the globe. I am a part of the contributor experience design team, and we are dedicated to serving million users on a global scale through Oppia e-learning platform. ### Product Specialist @ ICSS Jan 2017 – Jan 2018 | China Served as a vital link between our customers and the company by effectively handling and collecting customer complaints related to the products we offered. This responsibility involved empathetically listening to customer concerns, and liaising with the appropriate departments to ensure prompt resolution and customer satisfaction. Additionally, supported marketing efforts by assisting in the preparation and dissemination promotional campaigns. ### Technical Customer Service Associate @ Amazon Web Services (AWS) Jan 2015 – Jan 2016 | China As a Technical Customer Service Associate at Amazon Web Services, my role involved providing technical support and customer service to customers. To do this effectively, I had to understand their needs and goals and provide solutions that met their requirements. This required strong communication and collaboration skills; it's important to communicate effectively with stakeholders, team members, and users to understand their needs, goals, and feedback and work collaboratively to create effective and enjoyable digital experiences. I developed and maintained technical expertise in AWS services and the cloud computing industry and shared knowledge with colleagues and customers. This demonstrates a passion for learning and a commitment to staying up-to-date with industry trends and best practices. ### Service Specialist @ EF Education First Jan 2012 – Jan 2015 | China As a study Specialist at Education First, I managed a portfolio of accounts and built long-lasting relationships with clients and partners, resulting in high customer satisfaction and repeat business. In addition, I conducted data analysis and generated reports to track performance and identify improvement areas, worked with data, and used insights to improve service offerings, supporting the team's and the organization's ongoing success. I collaborated with cross-functional teams to enhance service offerings and processes, to work collaboratively with others, and my commitment to creating effective solutions. ## Education ### Bachelor of Science - BS in Cognitive Science Specialize in Design and Interaction UC San Diego ### Associate's degree in Human Resources Management/Personnel Administration, General Minzu University of China ## Contact & Social - LinkedIn: https://linkedin.com/in/suzieli2023 --- Source: https://flows.cv/boli JSON Resume: https://flows.cv/boli/resume.json Last updated: 2026-04-08