# Bonnie C.

> AI Product Designer · Bringing transparency and trust to how humans experience intelligent systems

Location: San Francisco Bay Area, United States
Profile: https://flows.cv/bonniec1

How do you see through an opaque black box? As an AI PD, I focus on designing transparency around AI systems in the name of user trust and AI safety.
 
I've designed for project managers, tax filers, small business owners, and most recently advertisers. Each group brings a different relationship to privacy, data security, and decision-making. What they share: a need to confidently outsource decisions to systems they can't fully see.
 
I care about craft through prototyping, vibe coding, and most recently, shipping diffs. Turns out intentional pixels are directly proportional to whether people trust AI systems. On the subject of craft: my party trick is channeling 10,000 hours of figure drawing into whimsical fashion illustrations.

## Work Experience
### Product Designer – Agentic Experiences @ Intuit
Jan 2025 – Present
Designing next-gen multi-agent systems and autonomous financial workflows.

### Product Designer – AI & Agentic Workflows @ Smartsheet
Jan 2024 – Jan 2025
Designed an Analytics Agent enabling users to seek chat-based insights and generate natural-language charts, reducing manual analysis and driving 20% enterprise-plan adoption post GA.

### Senior UI/UX Designer @ Ambient.ai
Jan 2021 – Jan 2023
Led UX for Ambient.ai’s real-time anomaly detection and forensic investigation platforms · translated computer-vision alerts into intuitive analyst workflows resulting in higher platform engagement and alert fatigue reduction in Fortune 500 deployments

Designed enterprise onboarding and camera-configuration systems from scratch · collapsed multi-week processes into self-serve flows → cut average onboarding time 78%

### UX Designer – Enterprise Identity & Certificate Management @ Venafi, a CyberArk Company
Jan 2019 – Jan 2021
Owned core user workflows for machine identity and certificate lifecycle platform processing billions of certs annually.

Redesigned certificate renewal and policy-management experiences, improving renewal accuracy from 87% to 99.6% and reducing support tickets 41%
Shipped enterprise-grade RBAC and audit-log visualization tools that became default for 90% of new customers

### Product Designer – AI Marketing Platform @ Persado
Jan 2017 – Jan 2019
Designed and launched Persado's AI-language experimentation suite building a multivariate testing studio, real-time performance analytics dashboard, and dynamic headline personalization, empowering brands to scientifically identify the highest-performing messages and drive an average 42% uplift in conversions


## Education
### Bachelor’s Degree in Design | Media Arts
UCLA


## Contact & Social
- LinkedIn: https://linkedin.com/in/bonnieschen

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Source: https://flows.cv/bonniec1
JSON Resume: https://flows.cv/bonniec1/resume.json
Last updated: 2026-04-13