# Bonnie Chan > Product Designer at IBM Location: New York, New York, United States Profile: https://flows.cv/bonniechan Ever since I was little I loved telling stories and creating experiences, from cutting out my own cardboard board games to writing short fictional tales. Now as a product designer, I bring that same curiosity and imagination to understanding user journeys, uncovering pain points, and ideating thoughtful designs that shape meaningful product experiences. I’m currently a product designer at IBM, transforming complex, technical storage software into intuitive and approachable product experiences for users. With a strong love for ideation and problem solving, I enjoy brainstorming new ideas and solutions that help build strong design foundations and patterns when creating products from the ground up. Collaboration is a big part of my design process. I value feedback and enjoy working closely with designers and cross disciplinary teams to test ideas and refine solutions. Over the years at IBM, I’ve learned how to collaborate effectively, stay adaptable, and find thoughtful ways to balance development feasibility and business goals while ensuring a valuable user experience. Outside of work, I like exploring new graphic design work and wandering through art museums around New York City to continue the same love for visual storytelling I discovered while earning my B.S. in Integrated Digital Media at NYU. My studies and work experience during college gave me opportunities to dive into user research, graphic design, and basic web development, shaping me into the versatile, well-rounded designer I am today. I’m always excited to tackle new design challenges, collaborate with thoughtful teams, and create experiences that make a real difference for users. ## Work Experience ### User Experience Designer @ IBM Jan 2022 – Present | New York, United States • Lead product workstreams and establish collaboration processes with cross disciplinary teams to balance business goals, development feasibility, and high value user experiences • Mentor designers by facilitating design thinking activities and providing guidance on navigating complex technical domains • Design products from the ground up with my design team, defining new information architecture and strong design foundations backed by user research — all while navigating tight timelines ### Associate User Experience Designer @ IBM Jan 2020 – Jan 2022 | New York, United States • Design experiences for new product features that introduced new design patterns and simplified existing workflows; received the IBM Outstanding Design Award for delivering a high-impact feature that contributed to a 20–30% increase in customer retention • Led usability and concept research that informed data backed design decisions; received recognition from the IBM User Research Guild for leveraging insights to influence the product team to make design changes • Created user personas and conducted competitive analyses to align cross disciplinary teams on user needs, business goals and opportunity gaps and provide a single source of truth to create a user focused product road map ### User Experience/User Interface Designer @ NYU Wasserman Center for Career Development Jan 2020 – Jan 2020 | New York, NY • Designed a new online career development module for NYU students and alumni focused on an intuitive, flexible, and engaging user journey to increase user adoption and interest • Launched platform was used 9000 times in a year with a 91% median score for demonstrated content knowledge and earned the NASPA Gold Award for “Innovating in the Virtual Space to Make Career Readiness Accessible at NYU • Developed a high-fidelity visual component library aligned with NYU branding guidelines and accessibility best practices • Led user research and usability testing on prototypes, using insights to develop structured information architecture and improved usability ### Design Intern @ Vaudeville Ventures Jan 2019 – Jan 2019 | New York, NY • Designed branding style guides, logo concepts, and digital assets for clients including Mattress Firm, Endeavor Audio, and Brightly, ensuring each visual system aligned with brand identity and project goals • Collaborated with clients to define project goals and design direction while using mood boards and concept explorations to guide initial visual designs • Worked closely with the Creative Art Director and clients through design critiques and feedback sessions to iterate on concepts and refine visual designs ### Motion Graphic and Graphic Designer @ W. R. Berkley Innovation Labs Jan 2017 – Jan 2018 | Greater New York City Area • Designed themes and graphics for a print suite, that consisted of name tags, posters, and name tents, for the $300K Entrepreneurs Challenge at NYU Stern • Collaborated with supervisor to develop a comprehensive 58-page style guide, defining color palettes, typography, and iconography for future online class modules • Contributed to the redesign of NYU Stern’s online class platform by creating digital assets and animations to improve student engagement ## Education ### Bachelor of Science - BS in Integrated Digital Media New York University ### Bachelor's degree in Interactive and Experience Design NYU Shanghai ### Bachelor of Science - BS in Integrated Digital Media New York University Paris ## Contact & Social - LinkedIn: https://linkedin.com/in/bonnie-chan424 --- Source: https://flows.cv/bonniechan JSON Resume: https://flows.cv/bonniechan/resume.json Last updated: 2026-03-29