• Direct end-to-end product lifecycle for a practice management SaaS platform serving the global leader in health aesthetics.

• Reduced user activation and onboarding from seven days to twenty-four hours by redesigning the enrollment flow.

• Developed a new order placement module that improved the shopping experience and increased order volume by 30%.

• Built and deployed a services training portal, raising provider engagement and enrollment by 12% year over year.

• Prioritized feature development using customer feedback and usage data, improving customer retention by 4%.

• Manage four cross-functional teams of designers, data scientists, marketers, and engineers to architect and ship platform features.

• Leveraged analytics and user research to shape executive briefs driving roadmap decisions.

• Trained and mentored product managers on generative AI adoption and growth strategy.

• Engineered predictive analytics and recommendation features, reducing customer churn by 8%.

• Consolidated multiple delivery-service menu builders into a single onboarding flow, increasing orders by 23%.

• Launched a generative AI customer support system, cutting inbound support call volume by 17%.

• Collaborated with design, engineering, data science, and marketing leadership to establish North Star growth metrics.

• Developed an in-house analytics studio with dynamic instrumentation and automated dashboards.

• Influenced scalable system architecture powering an analytics-driven customer insights dashboard.

• Applied Lean product development, continuous discovery, and story mapping practices enterprise-wide.

• Developed an AWS cloud configuration flow that decreased database setup time by 50% and expanded market share by 2%.

• Analyzed competitive architectures and onboarding workflows to identify growth opportunities.

• Led the rollout of a work-intake restructure that reduced meetings and optimized team utilization.

• Established the first product and design teams, delivering an MVP and roadmap that secured $45M in Series A funding.

• Partnered with founders and venture capitalists to secure $4.5M in seed funding for a B2B Hardware-as-a-Service startup.

• Assessed risk and budget implications of self-financing hardware leases to clients.

• Redesigned a partner-facing device comparison app that generated over $1B in upgrades and platform-switch revenue.

• Launched a B2C subscription service platform for European retailers, achieving $200M+ in gross profit within six months.

• Owned channel sales product strategy, driving a uniform process for international retail partners.

• Devised a partner training system that boosted test scores by 30% and content engagement by 120%.

• Implemented rapid prototyping, usability testing, and handoff processes that reduced bugs by 18%.