# Boris Klaydman > Senior Product Manager & Product Design Leader | AI-Enabled Platforms, Enterprise SaaS, Growth & Analytics Location: Milpitas, California, United States Profile: https://flows.cv/borisklaydman I'm a senior product and design leader with 12+ years of experience building and scaling AI-enabled platforms, enterprise SaaS products, and data-driven growth systems. I've owned complex product lifecycles from strategy through execution, partnering closely with engineering, design, and data teams to drive activation, retention, and real business results. I bring strong product judgment, technical fluency, and a design-led approach that simplifies complexity and speeds up adoption, especially when the path forward isn't obvious. I've worked across growth, AI, and zero-to-one product challenges. I've compressed onboarding from seven days to twenty-four hours, built commerce features that lifted order volume by 30%, and shipped generative AI systems that cut support costs and reduced churn. I'm drawn to complex products where getting the experience right actually matters. Some of my most rewarding work has been at scale, like products at Apple that drove over $1B in revenue. And some has been early stage, standing up product and design at a Berlin startup and helping secure $45M in Series A funding. Wherever I've worked, the draw is the same: take something complex, make it clear, and ship it in a way that holds up. I came up through design. I led UX for enterprise clients at Salesforce and helped ship 360+ apps through the Apple-IBM partnership. That background didn't go away when I moved into product management. It became the lens I use to make better decisions. I think in systems. I care about how things feel to use. And I know how to partner with engineering and data teams without losing the thread of what the user actually needs. ## Work Experience ### Director of Product Management & Design @ Allergan Aesthetics, an AbbVie Company Jan 2023 – Present | California, United States • Direct end-to-end product lifecycle for a practice management SaaS platform serving the global leader in health aesthetics. • Reduced user activation and onboarding from seven days to twenty-four hours by redesigning the enrollment flow. • Developed a new order placement module that improved the shopping experience and increased order volume by 30%. • Built and deployed a services training portal, raising provider engagement and enrollment by 12% year over year. • Prioritized feature development using customer feedback and usage data, improving customer retention by 4%. • Manage four cross-functional teams of designers, data scientists, marketers, and engineers to architect and ship platform features. • Leveraged analytics and user research to shape executive briefs driving roadmap decisions. • Trained and mentored product managers on generative AI adoption and growth strategy. ### Senior Product & Design Manager @ CloudKitchens Jan 2022 – Jan 2023 • Engineered predictive analytics and recommendation features, reducing customer churn by 8%. • Consolidated multiple delivery-service menu builders into a single onboarding flow, increasing orders by 23%. • Launched a generative AI customer support system, cutting inbound support call volume by 17%. • Collaborated with design, engineering, data science, and marketing leadership to establish North Star growth metrics. • Developed an in-house analytics studio with dynamic instrumentation and automated dashboards. • Influenced scalable system architecture powering an analytics-driven customer insights dashboard. • Applied Lean product development, continuous discovery, and story mapping practices enterprise-wide. ### Principal Product Manager @ Amazon Jan 2022 – Jan 2022 | Palo Alto, California, United States • Developed an AWS cloud configuration flow that decreased database setup time by 50% and expanded market share by 2%. • Analyzed competitive architectures and onboarding workflows to identify growth opportunities. • Led the rollout of a work-intake restructure that reduced meetings and optimized team utilization. ### Head of Product Design @ topi Jan 2021 – Jan 2022 | Berlin, Germany • Established the first product and design teams, delivering an MVP and roadmap that secured $45M in Series A funding. • Partnered with founders and venture capitalists to secure $4.5M in seed funding for a B2B Hardware-as-a-Service startup. • Assessed risk and budget implications of self-financing hardware leases to clients. ### Design & Product Manager @ Apple Jan 2019 – Jan 2021 | Cupertino, CA • Redesigned a partner-facing device comparison app that generated over $1B in upgrades and platform-switch revenue. • Launched a B2C subscription service platform for European retailers, achieving $200M+ in gross profit within six months. • Owned channel sales product strategy, driving a uniform process for international retail partners. • Devised a partner training system that boosted test scores by 30% and content engagement by 120%. • Implemented rapid prototyping, usability testing, and handoff processes that reduced bugs by 18%. ### Design & Product Manager - Apple + IBM Partnership @ IBM Jan 2015 – Jan 2019 | Greater Chicago Area • Established a scalable discovery, design, and development process that delivered 108 enterprise iOS apps in the first year. • Integrated AI-driven analytics into B2B apps, automating tasks and increasing user productivity. • Implemented a three-day design sprint enabling app delivery within fourteen weeks. • Guided cross-functional teams in the delivery of 360 mobile healthcare, finance, insurance, and transportation applications. ### Senior Manager of Product Design @ Manifest Digital Jan 2014 – Jan 2015 | Greater Chicago Area Updated mobile app user experience for Allstate Insurance to reduce support calls and increase engagement. Conducted competitive user research and designed safe driver and rewards features to personalize billing, coverage, and user interaction. Managed five direct reports. Expertise Leveraged: enterprise, design, automation, analytics Key Highlights Reduced support requests by up to 30% and manual data entry by up to 50% by integrating AI-driven automation into B2B enterprise apps. ### UX Architect @ salesforce.com Jan 2011 – Jan 2014 | greater chicago area • Directed mobile design projects for Coca-Cola, Dr Pepper, GE, Home Depot, and P&G. • Created B2B iPad apps showcased at Dreamforce, contributing to new client acquisition. • Facilitated discovery workshops aligning teams on scope, features, and technical solutions. ### Product Researcher @ Nokia Jan 2010 – Jan 2011 • Analyzed HERE mobile map platform and identified growth opportunities in scalability and usability. • Created usability studies and reports that improved optimization of map layouts and responsiveness. • Developed implementation plan to significantly improve usability, engagement, and user experience. ### CPO | Founder @ Zino Studio Jan 2008 – Jan 2010 | Greater Chicago Area • Tested first iOS Software Development Kit, as a part of initial cohort of 5K beta testers selected by Apple. • Designed, developed, and launched news reader app that was part of the initial 500 app offering in the App Store. • Consulted enterprise-level clients on customer-facing mobile app building and implementation strategies. ## Education ### Chief Product Officer Postgraduate Program Kellogg Executive Education Jan 2023 – Jan 2024 ### Master's degree in Computer Science Washington University in St. Louis Jan 2003 – Jan 2004 ### Bachelor of Science - BS in Computer Science Washington University in St. Louis Jan 2000 – Jan 2003 ## Contact & Social - LinkedIn: https://www.linkedin.com/in/bklaydman - Website: http://www.klaydman.com --- Source: https://flows.cv/borisklaydman JSON Resume: https://flows.cv/borisklaydman/resume.json Last updated: 2026-04-07