Reviewed weekly engineering and business metrics and combined them

Coordinated with external vendors on behalf of Universe

Evaluated and implemented third-party integrations with platforms

Research and implement fixes for reported bugs and system issues

Expand features of application through backend, web app, and iOS

Developed and programmed an external-facing Help Center using Zendesk Guide

Responded to over 300 user questions weekly

Assisted teammates in responding to users to ensure the best user experience

Helped lead migration efforts from Intercom to Zendesk

Surfaced bug reports, user insights, safety violations and feature requests to the appropriate teams

Processed merchant activity daily to manage e-commerce platform

Assisted with social media communications