# Braden Boothby

> Senior Software Engineer at Universe

Location: Indiana, Pennsylvania, United States
Profile: https://flows.cv/bradenboothby

I'm extremely passionate about pushing the boundaries of technology forward in ways never before seen. I have a background in software engineering and customer experience which has allowed me to develop my skillset, grow within my career, expand my network, and connect with others worldwide.

Working well with others in high-pressure situations is something that I pride myself in not only with my career, but also my personal life. Alongside this, I also take responsibility in ensuring project deadlines are met with outstanding quality.

Outside of software engineering, I am super interested in network administration, PLC engineering and safety systems.

## Work Experience
### Senior Software Engineer @ Universe
Jan 2024 – Present
- Led investigation of customer-reported issues, working with support to
diagnose problems and identify root causes
- Reviewed weekly engineering and business metrics and combined them
with support insights to prioritize product development and bug fixes
- Coordinated with external vendors on behalf of Universe
- Evaluated and implemented third-party integrations with platforms
including Vercel, Stripe, and DNSimple

### Software Engineer @ Universe
Jan 2022 – Jan 2024
- Developed internal tooling to support customer success teams
- Research and implement fixes for reported bugs and system issues
- Expand features of application through backend, web app, and iOS
implementation

### Software Engineering Intern @ Universe
Jan 2022 – Jan 2022

### Creator Success @ Universe
Jan 2020 – Jan 2022
- Assisted Support Lead to build out internal guides and tools for customer experience procedures 
- Developed and programmed an external-facing Help Center using Zendesk Guide
- Responded to over 300 user questions weekly
- Assisted teammates in responding to users to ensure the best user experience
- Helped lead migration efforts from Intercom to Zendesk
- Surfaced bug reports, user insights, safety violations and feature requests to the appropriate teams
- Processed merchant activity daily to manage e-commerce platform
- Assisted with social media communications


## Education
### Bachelor of Business Administration - BBA in Small Business Administration/Management
Indiana University of Pennsylvania
Jan 2022 – Jan 2025

### Associate of Arts - AA in Business Administration and Management, General
Pennsylvania Highlands Community College
Jan 2018 – Jan 2022

### United Junior/Senior High School
Jan 2018 – Jan 2022


## Contact & Social
- LinkedIn: https://linkedin.com/in/bradenboothby
- Website: https://bradenboothby.com

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Source: https://flows.cv/bradenboothby
JSON Resume: https://flows.cv/bradenboothby/resume.json
Last updated: 2026-03-29