▪ Collaborated with product managers, designers, and business stakeholders to define scope for new web and mobile applications.

▪ Led early-stage product scaffolding, establishing technical foundations while ensuring scalability aligned with long-term product vision.

▪ Partnered with architects and technical PMs to implement cloud infrastructure (AWS, GraphQL, Cognito) supporting user authentication and content delivery.

▪ Supported go-to-market readiness by building user-facing login and registration flows and aligning UX with customer feedback.

▪ Advocated for customer needs through cross-team collaboration in Agile ceremonies (standups, retros, grooming).

▪ Helped pioneer the SDR team for ActiveBatch workload automation software.

▪ Identified customer needs and provided insights to product and sales teams to inform demos, discovery calls, and product positioning.

▪ Worked cross-functionally with marketing and sales leadership to optimize prospecting processes and expand market reach.

▪ Led executive user discovery by recruiting and screening C-suite leaders at tech companies to uncover workload automation pain points; insights directly informed a new product roadmap, including a proactive system health monitoring feature.